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12 months ago
Accor Hotels
Location: Glasgow
Job type: Permanent
Sector: Front of House
Category: Hotel Receptionist Jobs
Main responsibilities
Customer relations

• Welcomes late arrivals and takes reservations over the phone during the evening

• Provides a personal welcome for guests and creates a warm and friendly atmosphere

• Ensures the guest's stay runs smoothly

• Helps gain the loyalty of existing clientele

• Handles any guest complaints or problems, reporting them and any incidents that occur during the night to the General Manager

• Helps prepare and serve breakfast

• Encourages synergy within the marketplace by applying the inter-hotel coordination policy"
Management and administration

• In charge of invoicing and cash operations

• Checks cash levels and ensures that holdings are securely stored
Hygiene / Personal safety / Environment

• Helps ensure the technical maintenance of the hotel and keeps any equipment (s) he uses in good condition

• Takes part in daily and occasional cleaning operations for shared areas, rooms and the exterior, following the instructions given by management and in compliance with current standards and hygiene regulations

• Manages the maintenance of some of the hotel's linen stocks and checks the quality of the cleaning process

• Ensures the safety of the people and property in the hotel

• Ensures the correct application of all legislation, particularly protection laws regarding alcohol, prostitution, discrimination and drugs

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