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about 1 year ago
Accor Hotels
Location: Leeds
Job type: Part Time
Sector: Front of House
Category: Hotel Receptionist Jobs

• Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible

• Informs guests about the formalities, any special conditions relating to their stay and the services available

• Handles phone calls and manages the reservation schedule

• Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)

• Writes a report on activities and incidents that occur during the night

• Ensures that guest documentation at reception and in the lobby is available and up-to-date

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