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4 months ago
Redefine BDL
Location: Aberdeen
Job type: Permanent
Sector: Kitchen and Catering
Category: Concierge Jobs
The Exciting Opportunity

A unique opportunity has arisen for an experienced Concierge to join us in the newly built Hilton Aberdeen TECA.

As a professional Concierge You will possess in-depth knowledge of local businesses, entertainment venues and travel options. We’re looking for a Concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. The successful candidate will report to the hotel’s Front of House Manger and work with the Front of house team and management staff to ensure prompt responses to guests’ inquiries and to notify the appropriate party immediately of supply issues and other concerns. If you love working with people in a fast-paced environment, then this job is for you!

Requirements

* Proven experience as concierge; experience in customer service or relevant role is an advantage

* Proficiency in English; multilingual is strongly preferred but not essential

* Excellent communication skills

* Flexible schedule, including nights, weekends and holidays

* Familiarity with ONQPM would be an advantage but not essential

* Pleasant phone manner

* Basic knowledge of local attractions and destinations

* Some data entry skills a plus

Where Will You Be Working?

Your new role of Concierge will see you working in the newly built Hilton Aberdeen on the site of The Event Complex Aberdeen (TECA).

This role will be one of the new appointments for the brand new 200 bedroom Hilton in Aberdeen, which is scheduled to open summer 2019. The hotel, which will form part of The Event Complex Aberdeen (TECA), will include an executive lounge and up to 10 meeting rooms of variable sizes along with a cocktail bar, two very stylish speciality restaurants, fitness centre and wet leisure and spa facilities.

The multi-million pound project, which is being delivered by Aberdeen City Council and its development partner, Henry Boot Developments, and being constructed by Robertson, will provide a new world-class facility for Scotland. The 12,500-capacity arena will host major events including, conferences, exhibitions and music concerts. The new facility is expected to contribute an additional 4.5 million visitors, £113 million of visitor spend and £63m net GVA to the Scottish economy. It will also result in the creation of 352 full-time-equivalent permanent positions by year 10 of operations.

What Are We Looking For?

We’re looking for an individual who has;

* A great personality and be genuine, approachable, attentive and instinctive

* A proven track record in a similar role

* Strong training and development skills so you can share your skills with others.

* Excellent communication skills

* A desire to be “the best” with high standards;

* Ability to effectively manage and motivate the individuals within your team to support them in achievement of their personal development goals.

* Good proven organisation and planning skills gained through previous experience

What’s In It For You?

People love to work with RBH because…

* We focus on health, wellbeing and our communities

* Our people are truly engaged at work

* There’s open, clear communication from the top

* We’ve got great career development opportunities

* There’s a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

* Everyday discounts from high street retailers

* Opportunities to be involved in charity and community events

* Career opportunities, training and help with course fees

* Discounted hotel room rates for you AND your friends and family that will make you really popular!

* Incentive programmes

* Free meals on duty

* Healthcare plans and Insurance plans (just in case)

* Pension

The Bigger Picture

With a real focus on performance, people, quality, profit and communities at RBH we transform hotels.

RBH is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

* Everyday discounts from high street retailers

* Opportunities to be involved in charity and community events

* Career opportunities, training and help with course fees

* Discounted hotel room rates for you AND your friends and family that will make you really popular!

* Incentive programmes

* Free meals on duty

* Healthcare plans and Insurance plans (just in case)

* Pension

What Are We Looking For?

We’re looking for an individual who has;

* A great personality and be genuine, approachable, attentive and instinctive

* A proven track record in a similar role

* Strong training and development skills so you can share your skills with others.

* Excellent communication skills

* A desire to be “the best” with high standards;

* Ability to effectively manage and motivate the individuals within your team to support them in achievement of their personal development goals.

* Good proven organisation and planning skills gained through previous experience

The Bigger Picture

So, if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

Hilton Aberdeen will be managed by RBH Hospitality; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At RBH Hospitality we stand out from our peers, to truly transform hotels.

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