about 1 month ago
PROFILE & PERSONALITY
We are looking for an enthusiastic Multi-tasking Reception Team Member who can provide a friendly, attentive and personalised welcome to our guests, embracing the values of Ibis and Accor. Someone who can heed any comments made by our guests, ensuring a follow-up, passionate for making them feel welcome, incredible, heartwarmed... Someone who is ready to be a Heartist!
OVERVIEW OF DUTIES / MISSION
• This is a multi-talented role incorporating both Front Office, Group Sales & Reservations in line with the brand DNA.
• In a collaborative approach, support the Management Team in driving more sales into the Meetings & Events segment by up-selling our meeting rooms.
• You will have the ability to multi-task and have a proactive personality in this busy hands on role
• Welcome guests and fosters loyalty through a friendly manner
• Handle and resolve any guest complaints
• Provide guests with a single point of contact throughout their stay
• Be ready to assist at any stage of the guests stay, from welcome to farewell
• Participate in local networking events together with Management Team
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