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6 days ago
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Memberships Manager


The Lanesborough
Location: London
Job type: Permanent
Sector: Management
Category: General Manager Jobs
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INFORMATION

Oetker Collection is the most inspiring selection of masterpiece hotels in the world. Oetker Collection embodies the finest of traditional European hospitality. These elite luxury hotels are strong together like pearls on a chain. Each is one-of-a-kind, unified by a desire to deliver the very best of life.

The Lanesborough is one of our Oetker Collection Masterpiece.

The Lanesborough – classically British service in a remarkably vibrant and elegant London residence.

By joining our teams, you are committed to respecting the values that make The Lanesborough and Oetker Collection famous.

The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of The Lanesborough are waiting for you to have an exceptional experience!

JOB DESCRIPTION

Contract

Permanent FT

Start

Place

London, United Kingdom

MISSIONS

Membership Manager

We are looking for an experienced and passionate Membership Manager to join our fantastic team at London’s finest Luxury Health Club. The Lanesborough Club & Spa is an extension of the hotel’s graceful splendour. Designed by London-based interior practice, 1508, it unfolds in a luxurious palette of glossy wood, scintillating marble and sumptuous silk wallpaper, flourished with gleaming gold fixtures and baroque touches. Sleek interiors reflect the hotel’s resplendent décor, while seamlessly incorporating state-of-the-art facilities. The generous 18,000 sq ft space is home to an expansive gym, hydrotherapy pool, sauna and suite of thermal treatment rooms, exclusively available to members and hotel guests only.

The role of Membership Manager is to assist in driving and increasing membership sales and awareness of The Club to prospective clients, businesses and existing hotel guests, ensuring that sales targets are met or exceeded. The Membership Manager shall show a thorough understanding of the product, including all aspects of membership, club offerings and treatments available and will work closely with the Sales & Marketing team of The Lanesborough and General Manager of our Club & Spa to identify business development opportunities and maximise revenue from membership sales. The successful candidate will build upon existing guest relations as well as establish a strong, exclusive membership base.

As Membership Manager you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with members and guests.

The Lanesborough

With its enviable location at the heart of London, in prestigious Knightsbridge, and panoramic views of Hyde Park, The Lanesborough has long been considered one of the world’s most luxurious hotels.

The Lanesborough’s legacy lies with it having been built on the former home of Viscount Lanesborough and remains one of London’s most revered Regency landmarks. The elegant surroundings, exquisite cuisine, unsurpassed attention to detail and world-renowned service will be second to none.

The Lanesborough captures the sense of a grand residence and offers 93 guest rooms, including 43 suites, and a personal butler service for all guests. Oetker Collection manages the hotel, they have the most inspiring selection of masterpiece hotels in the world. Oetker Collection embodies the finest of traditional European hospitality. These elite luxury hotels are strung together like pearls on a chain. Each is one-of-a-kind, unified by a desire to deliver the very best of life.

BENEFITS

In return we offer fantastic industry leading rewards and benefits (Conditions apply):

* Dental and Optical Benefits
* Season Ticket Loan
* Private Medical Insurance
* Meals on Duty
* Enhanced Pension Scheme
* Tailored Uniforms
* Cycle Scheme (Loan to Purchase)
* Dry Cleaning (Non Uniformed Ambassadors)
* Childcare Vouchers
* Training & Development Plans
* Social Committee Activities
* Training Fund Assistance
* Awards & Recognition Programs

PROFILE

The ideal candidate would be able to demonstrate the following attributes

* Proven track record of similar experience in a similar position within a luxury/club environment.
* Excellent command of the English language and a second language would be preferred
* You will be required to possess excellent communication skills, both verbal and written, including complaint handling and resolution.
Immaculate grooming standards
* Show drive for Excellent Customer Service leading by example
* Reasonable hours as required to meet the business demands, weekend and evening work may be required

If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.

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INFORMATION

Oetker Collection is the most inspiring selection of masterpiece hotels in the world. Oetker Collection embodies the finest of traditional European hospitality. These elite luxury hotels are strong together like pearls on a chain. Each is one-of-a-kind, unified by a desire to deliver the very best of life.

The Lanesborough is one of our Oetker Collection Masterpiece.

The Lanesborough – classically British service in a remarkably vibrant and elegant London residence.

By joining our teams, you are committed to respecting the values that make The Lanesborough and Oetker Collection famous.

The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of The Lanesborough are waiting for you to have an exceptional experience!

JOB DESCRIPTION

Contract

Permanent FT

Start

Place

London, United Kingdom

MISSIONS

Membership Manager

We are looking for an experienced and passionate Membership Manager to join our fantastic team at London’s finest Luxury Health Club. The Lanesborough Club & Spa is an extension of the hotel’s graceful splendour. Designed by London-based interior practice, 1508, it unfolds in a luxurious palette of glossy wood, scintillating marble and sumptuous silk wallpaper, flourished with gleaming gold fixtures and baroque touches. Sleek interiors reflect the hotel’s resplendent décor, while seamlessly incorporating state-of-the-art facilities. The generous 18,000 sq ft space is home to an expansive gym, hydrotherapy pool, sauna and suite of thermal treatment rooms, exclusively available to members and hotel guests only.

The role of Membership Manager is to assist in driving and increasing membership sales and awareness of The Club to prospective clients, businesses and existing hotel guests, ensuring that sales targets are met or exceeded. The Membership Manager shall show a thorough understanding of the product, including all aspects of membership, club offerings and treatments available and will work closely with the Sales & Marketing team of The Lanesborough and General Manager of our Club & Spa to identify business development opportunities and maximise revenue from membership sales. The successful candidate will build upon existing guest relations as well as establish a strong, exclusive membership base.

As Membership Manager you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with members and guests.

The Lanesborough

With its enviable location at the heart of London, in prestigious Knightsbridge, and panoramic views of Hyde Park, The Lanesborough has long been considered one of the world’s most luxurious hotels.

The Lanesborough’s legacy lies with it having been built on the former home of Viscount Lanesborough and remains one of London’s most revered Regency landmarks. The elegant surroundings, exquisite cuisine, unsurpassed attention to detail and world-renowned service will be second to none.

The Lanesborough captures the sense of a grand residence and offers 93 guest rooms, including 43 suites, and a personal butler service for all guests. Oetker Collection manages the hotel, they have the most inspiring selection of masterpiece hotels in the world. Oetker Collection embodies the finest of traditional European hospitality. These elite luxury hotels are strung together like pearls on a chain. Each is one-of-a-kind, unified by a desire to deliver the very best of life.

BENEFITS

In return we offer fantastic industry leading rewards and benefits (Conditions apply):

* Dental and Optical Benefits
* Season Ticket Loan
* Private Medical Insurance
* Meals on Duty
* Enhanced Pension Scheme
* Tailored Uniforms
* Cycle Scheme (Loan to Purchase)
* Dry Cleaning (Non Uniformed Ambassadors)
* Childcare Vouchers
* Training & Development Plans
* Social Committee Activities
* Training Fund Assistance
* Awards & Recognition Programs

PROFILE

The ideal candidate would be able to demonstrate the following attributes

* Proven track record of similar experience in a similar position within a luxury/club environment.
* Excellent command of the English language and a second language would be preferred
* You will be required to possess excellent communication skills, both verbal and written, including complaint handling and resolution.
Immaculate grooming standards
* Show drive for Excellent Customer Service leading by example
* Reasonable hours as required to meet the business demands, weekend and evening work may be required

If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.

*
Send this vacancy to a friend

*
Print details (new window)

*
Back to search results

*
Apply on company site

Email me jobs relevant to my job search

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