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3 months ago
Soho House
Location: London
Job type: Permanent
Sector: Management
Category: General Manager Jobs
The Role:

We are looking for a Membership Manager who is responsible for retaining and engaging members of Soho Works, management of all Membership Admin needs, fielding feedback, and acting as a custodian presiding over access to Soho Works.


* Daily management of Membership admin, including responding to a high volume of member inquiries and requests in a timely fashion
* Develop and administer the membership application process
* Responsible for financial management of the Membership department, ensuring new member acquisition and renewal revenues exceed established targets
* Lead or oversee all new member introductions to Soho Works to ensure understanding of benefits, offerings & Soho Works culture
* Ensure that members understand the ethos of Soho Works & abide by Works’ Rules
* Monitor & document any member resignations via personal contact
* Spearhead the maintenance and management of a Membership Committee
* Gather feedback about Works’ developments, quality of service, facilities and member perceptions
* Continually educate Soho Works’ management & staff about member interaction best practices & our overall creative aims
* Assist in developing the strategy to grow the Soho Works’ membership and community
* Daily use of the Microsoft Office Suite, Salesforce and other systems


* Strong organizational and management abilities
* Outgoing and incredibly social
* Adaptable in various situations
* Professional manner and attitude
* Friendly and approachable
* Impeccable written and oral communication skills


Soho House can progress your career internationally.

An extensive range of internally and externally run courses are available for all employees.

From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

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