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about 1 month ago
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Membership Manager - Soho Works


Soho House
Location: London
Job type: Permanent
Sector: Management
Category: General Manager Jobs
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The Role:

We are looking for a Membership Manager who is responsible for retaining and engaging members of Soho Works, management of all Membership Admin needs, fielding feedback, and acting as a custodian presiding over access to Soho Works.

Accountabilities:

* Daily management of Membership admin, including responding to a high volume of member inquiries and requests in a timely fashion
* Develop and administer the membership application process
* Responsible for financial management of the Membership department, ensuring new member acquisition and renewal revenues exceed established targets
* Lead or oversee all new member introductions to Soho Works to ensure understanding of benefits, offerings & Soho Works culture
* Ensure that members understand the ethos of Soho Works & abide by Works’ Rules
* Monitor & document any member resignations via personal contact
* Spearhead the maintenance and management of a Membership Committee
* Gather feedback about Works’ developments, quality of service, facilities and member perceptions
* Continually educate Soho Works’ management & staff about member interaction best practices & our overall creative aims
* Assist in developing the strategy to grow the Soho Works’ membership and community
* Daily use of the Microsoft Office Suite, Salesforce and other systems

Requirements

* Strong organizational and management abilities
* Outgoing and incredibly social
* Adaptable in various situations
* Professional manner and attitude
* Friendly and approachable
* Impeccable written and oral communication skills

Benefits

CAREER DEVELOPMENT
Soho House can progress your career internationally.

LEARNING & DEVELOPMENT
An extensive range of internally and externally run courses are available for all employees.

TEAM EVENTS
From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
The Role:

We are looking for a Membership Manager who is responsible for retaining and engaging members of Soho Works, management of all Membership Admin needs, fielding feedback, and acting as a custodian presiding over access to Soho Works.

Accountabilities:

* Daily management of Membership admin, including responding to a high volume of member inquiries and requests in a timely fashion
* Develop and administer the membership application process
* Responsible for financial management of the Membership department, ensuring new member acquisition and renewal revenues exceed established targets
* Lead or oversee all new member introductions to Soho Works to ensure understanding of benefits, offerings & Soho Works culture
* Ensure that members understand the ethos of Soho Works & abide by Works’ Rules
* Monitor & document any member resignations via personal contact
* Spearhead the maintenance and management of a Membership Committee
* Gather feedback about Works’ developments, quality of service, facilities and member perceptions
* Continually educate Soho Works’ management & staff about member interaction best practices & our overall creative aims
* Assist in developing the strategy to grow the Soho Works’ membership and community
* Daily use of the Microsoft Office Suite, Salesforce and other systems

Requirements

* Strong organizational and management abilities
* Outgoing and incredibly social
* Adaptable in various situations
* Professional manner and attitude
* Friendly and approachable
* Impeccable written and oral communication skills

Benefits

CAREER DEVELOPMENT
Soho House can progress your career internationally.

LEARNING & DEVELOPMENT
An extensive range of internally and externally run courses are available for all employees.

TEAM EVENTS
From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Apply

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