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6 months ago
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Manager, Project Management BMSC


Marriott Hotels
Location: London
Job type: Permanent
Sector: Business and Administration
Category: General Manager Jobs
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POSITION SUMMARY

The Manager, Project Management will support the Senior Director Planning & Services BMSC with the management and pull-through of all integration related activities including e.g., organization, process and technology changes within the Brand, Marketing, Sales and Consumer Services (BMSC) disciplines in Europe. This Manager’s main responsibility is to drive the successful integration of the BMSC tools, systems and organizations across the legacy Starwood and Marriott International hotels and above-property discipline teams. To be successful in this role, the candidate will need strong program management and communication skills. This role is offered on a 12-month fix-term basis.

EXPECTED CONTRIBUTIONS

*

Coordinate the integration and deployments efforts across the BMSC disciplines by pulling-through global deployment efforts and by supporting the discipline deployment leaders with continent-specific deployment efforts.

*

Develop project plans, manage project teams, identify and resolve issues and risks, provide timely updates to senior executives, facilitate project level meetings, manage project funds, and work collaboratively across the organization to produce results

*

Supports with the logistics and preparations for all project meetings and materials

*

Assist the disciplines to evaluate and analyze options and make recommendations of which processes and/or tools we should deploy to achieve the goals of the integration

*

Partners with continent integration deployment team to coordinate discipline activities and review sequencing and timeline and build out continent deployment roadmap

*

Supports with corporate BMSC Deployment leaders to help shape change + implementation strategies for the continent

*

Partner with continent change management and communication team to ensure communication to properties are managed appropriately and all discipline related activities have appropriate change plan/communication

*

Develop and implement the socialization of plans, strategies and deliverables with continent BMSC organization

*

Track, monitor and report on progress on integration and deployment activities

*

Escalate risks and provides recommendations and support for mitigation efforts

*

Project Leadership

*

Partner with stakeholders across all disciplines to determine project priorities and implementation timelines for all integration activities that impact properties

*

Lead the creation of standard approaches, deployment roadmap/plan and processes for the execution of integration activities

*

Establish and lead processes that are standardized, integrated and reflect project management best practices

*

Provide feedback and influence project direction to achieve results

*

Provide processes and communications that create accountability with project team and drive results

*

Ensure deliverables meet needs, and can be implemented and sustained in the Market

*

Partner with change management lead on integration activities planning and communications

* Business Functional Goals:

*

Serves as escalation point-of-contact for implementation team members

*

Partners with stakeholders to produce and distribute implementation status reports and project dashboards

*

Provide consultation and, when necessary, hands-on support for stakeholders, including senior management on project goals and status to ensure milestones are met

*

Establish, implement and monitor approach for the measurement and long-term sustainment of the project objectives

*

Develop clear communications and assessments of implementation successes and opportunities to support the delivery of key updates and ensure they have the information needed to make informed decisions

*

Other Duties:

*

Performs other duties as assigned to meet business needs.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE REQUIRED

EDUCATION AND PROFESSIONAL CERTIFICATION:

*

Minimum BA degree; MBA or relevant advanced degree preferred

*

Experience in a major consulting firm

REQUIRED:

*

2-4 years of solid program/project management implementation experience.

*

Expertise and proven track record in managing multifunctional initiatives

*

Proven success in introducing change to complex organizations

*

Experience using MS Excel and Powerpoint

PREFERRED:

*

Proven consulting experience supporting large scale transformations, preferably for globally branded organizations

*

Experience delivering project management tools, approaches, and methodologies

*

Experience with large integrations

*

2+ years of hotel operations experience

*

Travel/hospitality/lodging industry experience

KNOWLEDGE & skills:

*

Expert written and verbal communication skills; listens to others and effectively comprehends information

*

Ability to develop “client-ready” presentation material and communicate effectively to broad range of stakeholders (including senior leaders and hotel associates)

*

Demonstrated experience working with and influencing cross-functional teams in a matrix organization

*

Strong service orientation, consulting skills, and ability to interface with senior business leaders

*

Strong program and project management skills

*

Strong presentation and facilitation skills with ability to articulate compelling ideas and drive dialogue

*

Ability to review deliverables for completeness, quality, and compliance with established standards

*

Proficiency with Microsoft Word, Excel, and PowerPoint applications

*

Ability to manage multiple work activities concurrently with minimal supervision

*

Ability to understand and adjust to changing priorities, circumstances, direction, and personal styles

*

Good decision making skills – able to recognize and research a problem, identify root causes and cost impact; and apply past experiences to identify alternative solutions

*

Able to build and maintain key internal customer and external client relationships by analyzing client needs through soliciting, evaluating and acting on client feedback

*

Ability to develop and maintain strong interpersonal relationships with team members, internal stakeholders and external constituents; and ability to influence change through these relationships

*

Ability to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders

*

Ability to establish rapport with colleagues and work collaboratively in a team environment

*

Ability to coordinate with other internal departments

Attributes:

*

Collaborates and works well in a creative, team-based approach to accomplishing work

*

Active learner – able to enhance personal, professional, and business growth through new knowledge and experiences

*

Comfortable with complexity, ambiguity, and change

*

Highly organized and able to handle multiple priorities at any given point in time

*

Trustworthy with strong business integrity and ability to hold sensitive information in confidence

*

Persistent; drives ideas

*

Engages in fixing the problem

*

Analytical; makes decisions using data

*

Delivers results under difficult conditions

*

Problem solver

*

Effective listener

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Start Your Journey With Us

POSITION SUMMARY

The Manager, Project Management will support the Senior Director Planning & Services BMSC with the management and pull-through of all integration related activities including e.g., organization, process and technology changes within the Brand, Marketing, Sales and Consumer Services (BMSC) disciplines in Europe. This Manager’s main responsibility is to drive the successful integration of the BMSC tools, systems and organizations across the legacy Starwood and Marriott International hotels and above-property discipline teams. To be successful in this role, the candidate will need strong program management and communication skills. This role is offered on a 12-month fix-term basis.

EXPECTED CONTRIBUTIONS

*

Coordinate the integration and deployments efforts across the BMSC disciplines by pulling-through global deployment efforts and by supporting the discipline deployment leaders with continent-specific deployment efforts.

*

Develop project plans, manage project teams, identify and resolve issues and risks, provide timely updates to senior executives, facilitate project level meetings, manage project funds, and work collaboratively across the organization to produce results

*

Supports with the logistics and preparations for all project meetings and materials

*

Assist the disciplines to evaluate and analyze options and make recommendations of which processes and/or tools we should deploy to achieve the goals of the integration

*

Partners with continent integration deployment team to coordinate discipline activities and review sequencing and timeline and build out continent deployment roadmap

*

Supports with corporate BMSC Deployment leaders to help shape change + implementation strategies for the continent

*

Partner with continent change management and communication team to ensure communication to properties are managed appropriately and all discipline related activities have appropriate change plan/communication

*

Develop and implement the socialization of plans, strategies and deliverables with continent BMSC organization

*

Track, monitor and report on progress on integration and deployment activities

*

Escalate risks and provides recommendations and support for mitigation efforts

*

Project Leadership

*

Partner with stakeholders across all disciplines to determine project priorities and implementation timelines for all integration activities that impact properties

*

Lead the creation of standard approaches, deployment roadmap/plan and processes for the execution of integration activities

*

Establish and lead processes that are standardized, integrated and reflect project management best practices

*

Provide feedback and influence project direction to achieve results

*

Provide processes and communications that create accountability with project team and drive results

*

Ensure deliverables meet needs, and can be implemented and sustained in the Market

*

Partner with change management lead on integration activities planning and communications

* Business Functional Goals:

*

Serves as escalation point-of-contact for implementation team members

*

Partners with stakeholders to produce and distribute implementation status reports and project dashboards

*

Provide consultation and, when necessary, hands-on support for stakeholders, including senior management on project goals and status to ensure milestones are met

*

Establish, implement and monitor approach for the measurement and long-term sustainment of the project objectives

*

Develop clear communications and assessments of implementation successes and opportunities to support the delivery of key updates and ensure they have the information needed to make informed decisions

*

Other Duties:

*

Performs other duties as assigned to meet business needs.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE REQUIRED

EDUCATION AND PROFESSIONAL CERTIFICATION:

*

Minimum BA degree; MBA or relevant advanced degree preferred

*

Experience in a major consulting firm

REQUIRED:

*

2-4 years of solid program/project management implementation experience.

*

Expertise and proven track record in managing multifunctional initiatives

*

Proven success in introducing change to complex organizations

*

Experience using MS Excel and Powerpoint

PREFERRED:

*

Proven consulting experience supporting large scale transformations, preferably for globally branded organizations

*

Experience delivering project management tools, approaches, and methodologies

*

Experience with large integrations

*

2+ years of hotel operations experience

*

Travel/hospitality/lodging industry experience

KNOWLEDGE & skills:

*

Expert written and verbal communication skills; listens to others and effectively comprehends information

*

Ability to develop “client-ready” presentation material and communicate effectively to broad range of stakeholders (including senior leaders and hotel associates)

*

Demonstrated experience working with and influencing cross-functional teams in a matrix organization

*

Strong service orientation, consulting skills, and ability to interface with senior business leaders

*

Strong program and project management skills

*

Strong presentation and facilitation skills with ability to articulate compelling ideas and drive dialogue

*

Ability to review deliverables for completeness, quality, and compliance with established standards

*

Proficiency with Microsoft Word, Excel, and PowerPoint applications

*

Ability to manage multiple work activities concurrently with minimal supervision

*

Ability to understand and adjust to changing priorities, circumstances, direction, and personal styles

*

Good decision making skills – able to recognize and research a problem, identify root causes and cost impact; and apply past experiences to identify alternative solutions

*

Able to build and maintain key internal customer and external client relationships by analyzing client needs through soliciting, evaluating and acting on client feedback

*

Ability to develop and maintain strong interpersonal relationships with team members, internal stakeholders and external constituents; and ability to influence change through these relationships

*

Ability to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders

*

Ability to establish rapport with colleagues and work collaboratively in a team environment

*

Ability to coordinate with other internal departments

Attributes:

*

Collaborates and works well in a creative, team-based approach to accomplishing work

*

Active learner – able to enhance personal, professional, and business growth through new knowledge and experiences

*

Comfortable with complexity, ambiguity, and change

*

Highly organized and able to handle multiple priorities at any given point in time

*

Trustworthy with strong business integrity and ability to hold sensitive information in confidence

*

Persistent; drives ideas

*

Engages in fixing the problem

*

Analytical; makes decisions using data

*

Delivers results under difficult conditions

*

Problem solver

*

Effective listener

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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