POKE
430 jobs - 17 added today
Recruiting? Call us on 01772 639608
Email me jobs relevant to my job search
11 days ago
only 17 days until close

Manager - In Room Dining


Rosewood Hotels
Location: UK
Job type: Permanent
Sector: Restaurant
Category: Waiting Staff Jobs
Apply on company site
Select how you want to share:
View similar
The Manager of IRD’s responsibilities will include the IRD department, the minibar and cashiers. The scope of the role is to ensure the successful performance of the daily operation. Assists with menu planning, maintains sanitation standards and assists order takers, servers, minibar agents and cashiers on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals.

Essential Duties and Responsibilities

* Ensure the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels and Resorts Values.

* Exercise responsible supervisory behaviour at all times and positively represent the F&B management team and Rosewood Hotels & Resorts

* Manage team of food and beverage professionals ensuring brand standards and required sequence of service components are executed with precision

* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

* Ensure discretion and confidentiality with VIP/SAG guests

* Preparation of budgets, analysis of P&L’s, sales projections and revenue control.

* Ensure all associates are following the Order of Service and Standard Operating Procedures at all times

* Conducts interviews, hires, training, performance manage and termination of IRD associates.

* Schedule associates and prepare payroll documents to ensure associates are properly compensated.

* Ensure that standards are maintained at a superior level on a daily basis.

* Manage guest relations and ensure guest satisfaction

* Maintain complete knowledge of:

* All liquor brands, beers and non-alcoholic selections available in IRD

* The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.

* Designated glassware and garnishes for drinks.

* All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.

* Daily menu specials, 86'd items.

* Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.

* P.O.S. and manual system procedures.

* Daily house count, arrivals/departures, V.I.P.'s.

* Scheduled in-house group activities, locations and times.

* Correct maintenance and use of equipment.

* All department policies/service procedures.

* Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

* Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.

* Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.

* Requisition linens/skirting required for business and assign staff to transport such to the restaurant.

* Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.

* Excellent ability to handle high profile clientele with confidence and professionalism, Responding to customer complaints and resolving them in a way that ensures the customer will return again and ensures that every customer leaves happy

* Work closely alongside the F&B director and the director of finance to control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.

* Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met

* Ensuring that all IRD, minibar and cashier’s paperwork is completed accurately and on a timely basis including but not limited to: daily sheets, purchase orders, accounts payable, bank deposits and employment-related forms

* Actively participates in and leads recruitment and talent development for the division/department, to meet both current and future needs.

* Support the hotel philosophy concerning hiring, employee relations, disciplinary action, training, counseling, evaluating, etc.

* Is a “brand ambassador” at all times and ensures brand integrity and clarity are always maintained.

* Models the company’s culture, vision, mission and core values at all times.

* Foster and promote a cooperative working climate, maximizing productivity and employee morale.

* Ensure that standards, inclusive of grooming and attire of staff, are maintained at a superior level on a daily basis.

* Maintain effective flow of communication by attending required hotel meetings and conducting departmental pre-shift and monthly associate meetings.

* Review sales for previous day; resolve discrepancies with Accounting. Track revenue against budget.

* Prepare weekly work schedules in accordance with staffing guidelines and labour forecasts. Adjust schedules throughout the week to meet the business demands.

* Ensure that staff report to work as scheduled. Document any late or absent employees.

* Coordinate proper breaks for staff.

* Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department's standards and delegate these tasks.

* Monitor the preparation of station assignments, ensuring compliance to departmental standards.

* Conduct pre-shift meeting with staff and review all information pertinent to the day's business.

* Inspect grooming and attire of staff; rectify any deficiencies.

* Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.

* Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.

* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times.

* Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.

* Monitor and handle guest complaints by following the six step procedures and ensuring guest satisfaction.

* Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction.

* Check the status of all orders and ensure that they are delivered within designated timelines.

* Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas.

* Assist servers with expediting problem payments. Ensure all cashiering procedures are processed in compliance with Accounting standards.

* Run system-closing reports and ensure that all servers' checks are closed before they sign out.

* Ensure all closing duties for staff are completed before staff sign out.

* Conduct formal training program on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff.

* Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.

* Foster and promote a cooperative working climate, maximizing productivity and employee morale.

* Prepare and submit daily/weekly payroll and tip distribution records.

* Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.

* Document pertinent information in department logbook.

* Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.

* All other duties as required.

Health & Safety & Risk Management

* Be aware of and comply with safe working practices applicable to your place of work. This will include your awareness of any specific hazards at your workplace.

* The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.

* Report any defects in the building, plant or equipment according to hotel procedure.

* Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.

* Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.

* Be fully conversant with: OSHA Regulations, Risk Assessments for your department, Hotel Fire & Bomb Procedures, working during adverse weather indoors and outdoors in various conditions

* Maintain a wide variety of confidential information concerning the company, guests and associates.

* Comply and adhere to the Rosewood company policies.

* Take on other tasks in addition of the ones stated, in a reasonable framework.

* Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.

* Model the company’s culture, vision, mission and core values at all times.

* As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
The Manager of IRD’s responsibilities will include the IRD department, the minibar and cashiers. The scope of the role is to ensure the successful performance of the daily operation. Assists with menu planning, maintains sanitation standards and assists order takers, servers, minibar agents and cashiers on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals.

Essential Duties and Responsibilities

* Ensure the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels and Resorts Values.

* Exercise responsible supervisory behaviour at all times and positively represent the F&B management team and Rosewood Hotels & Resorts

* Manage team of food and beverage professionals ensuring brand standards and required sequence of service components are executed with precision

* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

* Ensure discretion and confidentiality with VIP/SAG guests

* Preparation of budgets, analysis of P&L’s, sales projections and revenue control.

* Ensure all associates are following the Order of Service and Standard Operating Procedures at all times

* Conducts interviews, hires, training, performance manage and termination of IRD associates.

* Schedule associates and prepare payroll documents to ensure associates are properly compensated.

* Ensure that standards are maintained at a superior level on a daily basis.

* Manage guest relations and ensure guest satisfaction

* Maintain complete knowledge of:

* All liquor brands, beers and non-alcoholic selections available in IRD

* The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.

* Designated glassware and garnishes for drinks.

* All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.

* Daily menu specials, 86'd items.

* Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.

* P.O.S. and manual system procedures.

* Daily house count, arrivals/departures, V.I.P.'s.

* Scheduled in-house group activities, locations and times.

* Correct maintenance and use of equipment.

* All department policies/service procedures.

* Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

* Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.

* Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.

* Requisition linens/skirting required for business and assign staff to transport such to the restaurant.

* Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.

* Excellent ability to handle high profile clientele with confidence and professionalism, Responding to customer complaints and resolving them in a way that ensures the customer will return again and ensures that every customer leaves happy

* Work closely alongside the F&B director and the director of finance to control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.

* Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met

* Ensuring that all IRD, minibar and cashier’s paperwork is completed accurately and on a timely basis including but not limited to: daily sheets, purchase orders, accounts payable, bank deposits and employment-related forms

* Actively participates in and leads recruitment and talent development for the division/department, to meet both current and future needs.

* Support the hotel philosophy concerning hiring, employee relations, disciplinary action, training, counseling, evaluating, etc.

* Is a “brand ambassador” at all times and ensures brand integrity and clarity are always maintained.

* Models the company’s culture, vision, mission and core values at all times.

* Foster and promote a cooperative working climate, maximizing productivity and employee morale.

* Ensure that standards, inclusive of grooming and attire of staff, are maintained at a superior level on a daily basis.

* Maintain effective flow of communication by attending required hotel meetings and conducting departmental pre-shift and monthly associate meetings.

* Review sales for previous day; resolve discrepancies with Accounting. Track revenue against budget.

* Prepare weekly work schedules in accordance with staffing guidelines and labour forecasts. Adjust schedules throughout the week to meet the business demands.

* Ensure that staff report to work as scheduled. Document any late or absent employees.

* Coordinate proper breaks for staff.

* Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department's standards and delegate these tasks.

* Monitor the preparation of station assignments, ensuring compliance to departmental standards.

* Conduct pre-shift meeting with staff and review all information pertinent to the day's business.

* Inspect grooming and attire of staff; rectify any deficiencies.

* Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.

* Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.

* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times.

* Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.

* Monitor and handle guest complaints by following the six step procedures and ensuring guest satisfaction.

* Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction.

* Check the status of all orders and ensure that they are delivered within designated timelines.

* Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas.

* Assist servers with expediting problem payments. Ensure all cashiering procedures are processed in compliance with Accounting standards.

* Run system-closing reports and ensure that all servers' checks are closed before they sign out.

* Ensure all closing duties for staff are completed before staff sign out.

* Conduct formal training program on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff.

* Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.

* Foster and promote a cooperative working climate, maximizing productivity and employee morale.

* Prepare and submit daily/weekly payroll and tip distribution records.

* Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.

* Document pertinent information in department logbook.

* Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.

* All other duties as required.

Health & Safety & Risk Management

* Be aware of and comply with safe working practices applicable to your place of work. This will include your awareness of any specific hazards at your workplace.

* The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.

* Report any defects in the building, plant or equipment according to hotel procedure.

* Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.

* Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.

* Be fully conversant with: OSHA Regulations, Risk Assessments for your department, Hotel Fire & Bomb Procedures, working during adverse weather indoors and outdoors in various conditions

* Maintain a wide variety of confidential information concerning the company, guests and associates.

* Comply and adhere to the Rosewood company policies.

* Take on other tasks in addition of the ones stated, in a reasonable framework.

* Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.

* Model the company’s culture, vision, mission and core values at all times.

* As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
Apply on company site

Email me jobs relevant to my job search

  Back to the top