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about 1 year ago
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M&E Team Member


GLH Hotel Management
Location: London
Job type: Part Time
Sector: Events and Functions
Category: Events and Conference Management Jobs
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Our ambition is to become the world's best-managed hospitality company, delivering the best guest-centred experience in the industry. Our Radical Hosting service ethos underpins everything we do and gives us a unique position in the industry. We aim to lead not only in guest satisfaction, but also in employee engagement and believe in a ‘never worry alone’ culture and three simple words that define the way we work, passion, integrity & honour.

JOB PURPOSE SUMMARY:

* To ensure that all Conference, meeting and events facilities are sold to the best advantage of the hotel

* To supervise the Meetings and Events Sales Office and ensure that all bookings are handled and communicated efficiently and in line with Brand Standards

* To lead and manage the Meetings and Events Sales Department so that it performs efficiently and effectively and achieves departmental targets

JOB RESPONSIBILITIES / MAIN DUTIES

* Ensures that all enquiries and bookings for meetings, events and conferences are handled efficiently and maximise sales revenue and overall profitability of the hotel

* Encourages usage of all facilities in the hotel by Meetings and Events guests in order to maximise sales

* Keeps function diaries and records accurate and up to date

* Carries out show-rounds of potential customers, either by prior appointment or on a walk-in basis

* Organises Conference & Banqueting sales and promotional initiatives and activities

* Entertains prospective clients where appropriate

* Carries out telephone sales calls to sell the hotel’s facilities

* Ensures that the Meeting and Events Sales team handle all communications from guests within the required time frame and as per the Brand Standards

* Works with the Meeting and Events Operations team to ensure that rooms are set up correctly and to the guests’ specifications

* Arranges the hire of Audio-Visual equipment and other extras requested as necessary

* Produces weekly/daily Function Sheets and ensures that any amendments are communicated to all concerned

* Communicates with the Finance team to ensure that all prospective customers are correctly credit referenced

* Communicates accurate information to the Finance team for billing purposes

* Be aware of glh Hotels group as a whole and refer details or pass on information to other hotels and clients where appropriate

* Produces data and reports and required by VCGM

* Takes accountability for departmental forecasts and budgets

* Has sound knowledge of the fourth payroll system and rotas in line with business needs

What we look for

PERSON SPECIFICATION

* Excellent Leadership Skills

* Attention to detail

* Excellent communication Skills

* Systems knowledge

* Excellent organisational/planning skills

SKILLS AND ATTRIBUTES

* Ability to Lead and Motivate

* Capacity to Problem Solve

* Knowledge of Food & Beverage Operations

* Skill in communication

EDUCATON/PROFESSIONAL QUALIFICATIONS

* Knowledge of Liquor Licensing Laws (desirable)

What's in it for you?

* Competitive starting salary and Holiday entitlement

* Discounted hotel rates for yourself and your family across glh. portfolio of hotels.

* A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers

* The opportunity to work within an organisation committed to personal and career development

* Pension and Healthcare schemes

* Uniform (where applicable) and meals on duty
Our ambition is to become the world's best-managed hospitality company, delivering the best guest-centred experience in the industry. Our Radical Hosting service ethos underpins everything we do and gives us a unique position in the industry. We aim to lead not only in guest satisfaction, but also in employee engagement and believe in a ‘never worry alone’ culture and three simple words that define the way we work, passion, integrity & honour.

JOB PURPOSE SUMMARY:

* To ensure that all Conference, meeting and events facilities are sold to the best advantage of the hotel

* To supervise the Meetings and Events Sales Office and ensure that all bookings are handled and communicated efficiently and in line with Brand Standards

* To lead and manage the Meetings and Events Sales Department so that it performs efficiently and effectively and achieves departmental targets

JOB RESPONSIBILITIES / MAIN DUTIES

* Ensures that all enquiries and bookings for meetings, events and conferences are handled efficiently and maximise sales revenue and overall profitability of the hotel

* Encourages usage of all facilities in the hotel by Meetings and Events guests in order to maximise sales

* Keeps function diaries and records accurate and up to date

* Carries out show-rounds of potential customers, either by prior appointment or on a walk-in basis

* Organises Conference & Banqueting sales and promotional initiatives and activities

* Entertains prospective clients where appropriate

* Carries out telephone sales calls to sell the hotel’s facilities

* Ensures that the Meeting and Events Sales team handle all communications from guests within the required time frame and as per the Brand Standards

* Works with the Meeting and Events Operations team to ensure that rooms are set up correctly and to the guests’ specifications

* Arranges the hire of Audio-Visual equipment and other extras requested as necessary

* Produces weekly/daily Function Sheets and ensures that any amendments are communicated to all concerned

* Communicates with the Finance team to ensure that all prospective customers are correctly credit referenced

* Communicates accurate information to the Finance team for billing purposes

* Be aware of glh Hotels group as a whole and refer details or pass on information to other hotels and clients where appropriate

* Produces data and reports and required by VCGM

* Takes accountability for departmental forecasts and budgets

* Has sound knowledge of the fourth payroll system and rotas in line with business needs

What we look for

PERSON SPECIFICATION

* Excellent Leadership Skills

* Attention to detail

* Excellent communication Skills

* Systems knowledge

* Excellent organisational/planning skills

SKILLS AND ATTRIBUTES

* Ability to Lead and Motivate

* Capacity to Problem Solve

* Knowledge of Food & Beverage Operations

* Skill in communication

EDUCATON/PROFESSIONAL QUALIFICATIONS

* Knowledge of Liquor Licensing Laws (desirable)

What's in it for you?

* Competitive starting salary and Holiday entitlement

* Discounted hotel rates for yourself and your family across glh. portfolio of hotels.

* A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers

* The opportunity to work within an organisation committed to personal and career development

* Pension and Healthcare schemes

* Uniform (where applicable) and meals on duty
Apply

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