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about 1 year ago
Royal Garden Hotel
Location: London
Job type: Permanent
Sector: Front of House
Category: Porter Jobs
A five red star hotel comprising of 394 bedrooms. Situated in central Kensington, you can rest assured that you are only minutes away from some of the capital's most popular tourist attractions. Our rooms offer panoramic views of Kensington Palace and Gardens, Hyde Park and London’s skyline.

The Royal Garden Hotel strives to be internationally recognised as London’s most flexible five-star hotel, which offers excellent value where the distinction in service comes naturally. Our professional, dedicated and enthusiastic team ensures that the Royal Garden Hotel provides you with a uniquely individual experience.

We offer a wide range of benefits and have excellent opportunities for career advancement and development and provide exceptional training programmes for all employees as well as supervisors and managers

Whether it’s a VIP arrival, a large diplomatic visit or organising a guest’s holiday, working in Concierge in a 5 Star Hotel is all about knowledge and presence. Demonstrating the ability to multitask and read our guests' needs, exceeding their expectations by delivering at short notice whilst sharing knowledge about the finest detail. Knowing what is happening in London, from new restaurant openings to what is being discussed in parliament is also paramount, as you never know what you will be asked. There are a number of different roles in the concierge department and each one is key to delivering excellence in service.

We are looking for an enthusiastic and motivated individual, with outstanding customer service skills and a bubbly and outgoing personality. Previous experience in a customer facing role is essential, the previous hotel experience is preferred. The ideal candidate will have a full, clean driver’s license. Knowledge of a second modern language would be an asset.

Our Concierge team work on a four on four off basis with shifts from 8 am to 8 pm. We have a designated nights team, but occasional night shift cover may be required.

* Competitive annual Salary

* A friendly and creative working environment with great development opportunities

* 5.6 weeks holiday per year (including bank holidays)

* Discounted food and beverage rates to dine in our restaurants

* Discounted room rates for friends and family

* Free meals provided on duty

If you are interested in this position and are entitled to work in the UK, please send us a copy of your CV and cover letter. If you require any special assistance with your application or have any further questions, please do not hesitate to contact a member of our Human Resources team.

Please note: We endeavour to respond to the majority of applications, however, if you do not receive a response within three weeks, please assume that your application has been unsuccessful on this occasion.


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