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about 1 year ago
Fairmont Hotels
Location: London
Job type: Permanent
Sector: Business and Administration
Category: Waiting Staff Jobs
In Room Dining Night Server

Primary Location
: United Kingdom-London-The Savoy, A Fairmont Managed Hotel

Employee Status
: Regular

Night Server - In Room Dining

As a Server you are in the single most important communication position in the department in defining the timeliness and accuracy of guest's orders and requests.

Hotel Overview:

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Summary of Responsibilities:

Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following:

* To be responsible for charging all food and beverage and miscellaneous items in the department

* To answer telephones, assist and take orders and requests correctly, recommending and selling as appropriate

* To process laundry and fill out paper work

* To polish shoes to standard and military

* To up sell to guests and help guests make a full selection of our products

* To issue guest orders or requests to waiters or butlers in absence of managers

* To monitor timing of all orders and advise management of any delays or problems occurring

* To contact guests if there are delays or challenges with an order, with managers input

* To check orders for quality and presentation where possible when leaving the floor in absence of managers

* To prepare all documentation for mini bar waiters

* To offer butler service to suite guests if required

* To know where to have clothing item repaired

* To operate all computer systems in accordance with the correct operating standards

* To order all stationery and organise the office on a daily basis

* To record all complaints in the log book and bring to the attention of the management, any detail or comment or knowledge that refers to a guest

* To deal with all queries from Reception, Cashiers, Accounts and other departments as necessary

* To report all maintenance defects

* To update guest profile when required

* To assist other Food and Beverage departments to service guests as required i.e. Banqueting, Kaspar’s

* To ensure complimentary and private orders are sent to guest's room and charged for

* To be available for work as and when required

* To know how to take a private order by telephone and get all appropriate information



* Previous food and beverage experience required - minimum of one year

* High level standard of English is required

* High level of computer skills

* Able to perform all co-ordinator duties and responsibilites

* Well organised and able to prioritize in a busy environment

* Pysically able to operate effeciently in a day in a limited size office space

Physical Aspects of Position (include but are not limited to):

* Sitting and working in front of a computer for 8 hrs

* Ability to carry and pull heavy loads

* Standing, bending and lifting may be required

Visa Requirements:

Must be legally eligible to work in the UK. The hotel is unable to assist candidates in obtaining UK work authorization.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit javascript:void(0); to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Job Level
: Colleague

: Full-time

: Overnight Job

: No

Closing Date
: Ongoing

Job Number:

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