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20 days ago
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HOUSEKEEPING SUPERVISOR


Rosewood Hotels
Location: UK
Job type: Permanent
Sector: Housekeeping and Laundry
Category: Housekeeper Jobs
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Rosewood Castiglion del Bosco is the bucolic Italian resort located in Montalcino, Tuscany. Founded by Massimo and Chiara Ferragamo, the resort is set within one of the oldest and best-preserved estates in Italy and located in the heart of Val d’Orcia, a UNESCO World Heritage Site.

Rosewood Hotels and Resorts operates a distinctive collection of 28 iconic hotels and resorts in 16 countries around the world. Guided by our A Sense of Place® philosophy, each property offers residential-style luxury, intuitive service, and a distinct character inspired by the culture, history, geography, and community of its locale.

Imagine

We are recruiting for a full time Housekeeping Supervisor position to join the team at Rosewood Castiglion del Bosco for the 2021 opening season.

As Housekeeping Supervisor, you will oversee the team activities and daily operations to ensure the uppermost level of excellence in guest rooms, suites, and all public areas.

You will build and nurture relationships with your team to ensure they provide an engaging, intuitive, and refined service to our residents and guests.

The successful candidate must demonstrate the highest level of hospitality and professionalism to motivate the team towards the achievement of he highest level of standards. He/She will have an immaculate personal presentation and be passionate about developing their team. In addition, they will be able to maintain excellent working relationships in all hotel areas and with external customers and suppliers.

Relationship Hospitality

We believe that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities. We do this by recognizing and valuing each other on a personal level, understanding individuality and respecting differences. We recognize our guests’ individual needs, engage them with warm and genuine service, delivered with passion and dedication on a day-by-day basis.

Job Description

Essential duties and responsibilities

* Responsible for checking suites/villas ensuring the standard of all rooms is equal to a high degree of excellence and attention to detail.

* Supervise room attendants and porters maintaining a team work environment.

* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

* Prepare, coordinates, and follows up on all equipment repair requests to the Engineering department.

* Assure that all new employees are given the correct training and oversee their progress, documenting same per company policy.

* Exhibit a friendly, caring, and courteous manner when dealing with guests, staff, and fellow employees.

Job Requirements

* Minimum 3 years’ relevant experience in a sizeable luxury hotel, with at least 1 year in similar capacity.

* Strong written and spoken in English and Italian.

* Good working knowledge of Opera and Microsoft Office.

* Proven managerial abilities in people management, strategic planning and decision making.

* High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills.

Being part of the Rosewood team means that learning and development opportunities are available and with the hotel being a key part of Rosewood’s global expansion plans, this role could be a steppingstone to exciting international career opportunities.
Explore

Rosewood Castiglion del Bosco is the bucolic Italian resort located in Montalcino, Tuscany. Founded by Massimo and Chiara Ferragamo, the resort is set within one of the oldest and best-preserved estates in Italy and located in the heart of Val d’Orcia, a UNESCO World Heritage Site.

Rosewood Hotels and Resorts operates a distinctive collection of 28 iconic hotels and resorts in 16 countries around the world. Guided by our A Sense of Place® philosophy, each property offers residential-style luxury, intuitive service, and a distinct character inspired by the culture, history, geography, and community of its locale.

Imagine

We are recruiting for a full time Housekeeping Supervisor position to join the team at Rosewood Castiglion del Bosco for the 2021 opening season.

As Housekeeping Supervisor, you will oversee the team activities and daily operations to ensure the uppermost level of excellence in guest rooms, suites, and all public areas.

You will build and nurture relationships with your team to ensure they provide an engaging, intuitive, and refined service to our residents and guests.

The successful candidate must demonstrate the highest level of hospitality and professionalism to motivate the team towards the achievement of he highest level of standards. He/She will have an immaculate personal presentation and be passionate about developing their team. In addition, they will be able to maintain excellent working relationships in all hotel areas and with external customers and suppliers.

Relationship Hospitality

We believe that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities. We do this by recognizing and valuing each other on a personal level, understanding individuality and respecting differences. We recognize our guests’ individual needs, engage them with warm and genuine service, delivered with passion and dedication on a day-by-day basis.

Job Description

Essential duties and responsibilities

* Responsible for checking suites/villas ensuring the standard of all rooms is equal to a high degree of excellence and attention to detail.

* Supervise room attendants and porters maintaining a team work environment.

* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

* Prepare, coordinates, and follows up on all equipment repair requests to the Engineering department.

* Assure that all new employees are given the correct training and oversee their progress, documenting same per company policy.

* Exhibit a friendly, caring, and courteous manner when dealing with guests, staff, and fellow employees.

Job Requirements

* Minimum 3 years’ relevant experience in a sizeable luxury hotel, with at least 1 year in similar capacity.

* Strong written and spoken in English and Italian.

* Good working knowledge of Opera and Microsoft Office.

* Proven managerial abilities in people management, strategic planning and decision making.

* High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills.

Being part of the Rosewood team means that learning and development opportunities are available and with the hotel being a key part of Rosewood’s global expansion plans, this role could be a steppingstone to exciting international career opportunities.
Apply on company site

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