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21 days ago
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Hotel Receptionist - Casual Hours


Principal
Location: Cheshire
Job type: Part Time
Sector: Front of House
Category: Hotel Receptionist Jobs
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De Vere Cranage Estate

Our Mission here is to put Heart and Soul into every hospitality moment and we are very excited as we look forward to our re-opening and for colleagues to join us on our journey to deliver on our mission once again! Most importantly we are dedicated to support you and help you grow amidst a talented management team.

Cranage Estate is a popular and busy hotel hosting high profile conference and banqueting events and many weddings each year. This means we offer great career opportunities at across all our hotel departments including kitchen, restaurant, bar, housekeeping, reception, front of house, maintenance and more. We're proud of our collaborative and supportive team culture here at Cranage Estate. So whether we're hosting colleague and family fun days, colleague BBQs, Pizza Days and even Hot Chocolate themed departmental meetings, we make our colleagues feel engaged and supported and respect every contribution made by colleagues through our reward and recognition schemes.

Hotel Receptionist - Casual Hours

What is the main purpose of the role?

Working to ensure the smooth running of the reception office and related areas, your main focus will be to provide a first class service to all guests, anticipating their needs wherever possible to achieve the ultimate to guest satisfaction.
You’ll answer all queries quickly and effectively, be fully conversant in all hotel and local amenities, ensure check-in and check-out are seamless, and be polite, courteous and helpful to guests at all times.

The Ideal Candidate

You should have effective communication skills, a good attention to detail and clearly customer focused, with a dynamic and flexible attitude. Experience using Opera would also be beneficial, but not essential.

Benefits:

* A competitive salary

* Hotel based incentive and recognition schemes

* Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring

* Discounted accommodation with competitive colleague rates at our other hotels

* Long service awards which increase with length of service

* Excellent training and development opportunities within the hotel, the Company and our online e-learning portal

* Financial rewards for delivering sensational service

* Free meals on duty

* Free uniform provided

In May 2018 the data laws changed for the better. This means you have better control of your own data and how it's used. We want to reassure you that we treat your details carefully and your data with the utmost respect. So we've updated our Privacy Policy to reflect how we collect, protect and handle your personal information.

Please take a look.
De Vere Cranage Estate

Our Mission here is to put Heart and Soul into every hospitality moment and we are very excited as we look forward to our re-opening and for colleagues to join us on our journey to deliver on our mission once again! Most importantly we are dedicated to support you and help you grow amidst a talented management team.

Cranage Estate is a popular and busy hotel hosting high profile conference and banqueting events and many weddings each year. This means we offer great career opportunities at across all our hotel departments including kitchen, restaurant, bar, housekeeping, reception, front of house, maintenance and more. We're proud of our collaborative and supportive team culture here at Cranage Estate. So whether we're hosting colleague and family fun days, colleague BBQs, Pizza Days and even Hot Chocolate themed departmental meetings, we make our colleagues feel engaged and supported and respect every contribution made by colleagues through our reward and recognition schemes.

Hotel Receptionist - Casual Hours

What is the main purpose of the role?

Working to ensure the smooth running of the reception office and related areas, your main focus will be to provide a first class service to all guests, anticipating their needs wherever possible to achieve the ultimate to guest satisfaction.
You’ll answer all queries quickly and effectively, be fully conversant in all hotel and local amenities, ensure check-in and check-out are seamless, and be polite, courteous and helpful to guests at all times.

The Ideal Candidate

You should have effective communication skills, a good attention to detail and clearly customer focused, with a dynamic and flexible attitude. Experience using Opera would also be beneficial, but not essential.

Benefits:

* A competitive salary

* Hotel based incentive and recognition schemes

* Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring

* Discounted accommodation with competitive colleague rates at our other hotels

* Long service awards which increase with length of service

* Excellent training and development opportunities within the hotel, the Company and our online e-learning portal

* Financial rewards for delivering sensational service

* Free meals on duty

* Free uniform provided

In May 2018 the data laws changed for the better. This means you have better control of your own data and how it's used. We want to reassure you that we treat your details carefully and your data with the utmost respect. So we've updated our Privacy Policy to reflect how we collect, protect and handle your personal information.

Please take a look.
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