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30 days ago
InterContinental Group
Location: Buckinghamshire
Job type: Permanent
Sector: Business and Administration
Category: Accounts and Administration Jobs

About Us

We have a purpose to create Great Hotels Guest Love through delivering our brand promise of True Hospitality for everyone.

We know there’s no one quite like you, your talents, dreams and interests make you who you are and that’s what we want at IHG.

The Operations Support Team are searching for a customer-service oriented Performance Support Manager to get the best out of a portfolio of hotels.

This role requires fluency in English and other European languages, you’ll be working alongside a fantastic team at our beautiful Head Quarters in Denham!

This role is to be based in Corporate Office and would suit a talented, eager individual with a strong background in hotels looking to make the step into the corporate world putting their experience and knowledge into practice supporting our hotel community.

Does this sound interesting? If so, read on!

Who are we?

You may not have heard of IHG, but the chances are you are aware of our brands! IHG is one of the largest hotel companies in the world, with a family of brands including InterContinental, Holiday Inn and Crowne Plaza.

We believe the culture at IHG is unique as it’s created by our People and founded on strong values. These values are our Winning Ways and they are a set of beliefs and behaviours that are important to us and our customers – that’s one of the reasons why we’ve been certified as a Top Employer UK 2018 by the Top Employers Institute.

Your day to day

The Hotel Performance Support Manager will provide strategic hotel business performance consultation and IHG specialist service support to management of hotels across Europe.

You will build strong and effective relationships by providing support on how to maximise revenue generation from the system as well as ensuring that brand values are fully reflected at each of the properties. You will proactively contact and consult with General Managers on specific revenue, brand and/or guest experience opportunities in line with Europe Operations Strategy and centralized training events, in order to drive improved performance, tool adoption, programs and best practices

Key Responsibilities:

* Deliver performance driving virtual consulting sessions for hotel GMs and leadership teams focused around IHG tools, best practices implementation of new standards and legal requirements, general hotel operations and commercial performance.
* Build strong and effective rapport with hotel leaders whilst serve as a resource to provide information and refer to appropriate specialty areas for service.
* You will understand IHG reporting and identify opportunities to drive operational and commercial performance throughout the team.
* You will be able to build relationships within a vast and matrix led organisation like IHG.
* Amendment of any IHG related business links that affect day to day operations.
* Enhancement of communications and links between IHG and hotels.

What we are looking for

Fluency in English and other European languages.

You will have deep experience of hotel operations and functions. You will be likely to have more than 4 years of progressive work-related experience with demonstrated proficiency in customer service in the hospitality and hotel industry involving operations, training and/or commercial.

The Hotel Performance Support Manager will be a self-starter and a quick learner, taking the opportunity to enhance best practices and drive performance to elevate capabilities within hotel operations.

You will have the ability to build strong relationships within a vast and matrix led organisation like IHG. Similarly, you will have the aptitude to collaborate e and influence at all levels.

Why work at IHG?

At IHG, you enjoy a competitive financial and benefits package which will include healthcare support and hotel room discounts. We also have free parking on site, a free gym on site, a subsidised restaurant and Starbucks.

Our picturesque office in Denham, Buckinghamshire is easily accessible on the A40/M40.

Alternatively, many of our employees commute from London – there are regular trains from London Marylebone taking approx. 30 minutes, or the Metropolitan or Piccadilly tube lines go to Uxbridge where we provide a free shuttle bus.

But most of all… we’ll give you room to be yourself!

Hit apply if you think you have the skills we’re looking for!

Closing date for applications is Friday 27th March 2020

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