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15 days ago
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Hotel Performance Support Manager (ECO)


InterContinental Group
Location: Buckinghamshire
Job type: Permanent
Sector: Business and Administration
Category: Accounts and Administration Jobs
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Description

About us

IHG is one of the world’s leading hotel companies, promising to provide True Hospitality for everyone; making you feel welcome and cared for, recognised and respected, wherever you are in the world. Strong future plans and recent successes, especially across the luxury space is what has made us stand out from the crowd. Last year we opened 411 new properties globally and despite the unique global situation this year regarding Covid-19 we have continued to grow our portfolio in 2020.

Join us and not only can you benefit from the world of variety and opportunity, you can also look forward to being part of a company that will appreciate you for simply being you. At IHG we celebrate our differences and we believe everyone has something unique to bring to each team.

Your day to day

The Operations Support Team are searching for a customer-service oriented Performance Support Manager to get the best out of a portfolio of hotels. This role requires fluency in English and German, you’ll be working alongside our fantastic HQ team in Denham! The Hotel Performance Support Manager will provide strategic hotel business performance consultation and IHG specialist service support to our hotels across Europe. This role will proactively contact and consult with General Managers on specific revenue, brand and/or guest experience opportunities in line with Europe Operations Strategy and centralized training events, in order to drive improved performance, tool adoption, programs and best practices.

Key Responsibilities

* Deliver performance driving virtual consulting sessions for hotel GMs and leadership teams focused around IHG tools, best practices implementation of new standards and legal requirements, general hotel operations and commercial performance.
* Build strong and effective rapport with hotel leaders whilst serve as a resource to provide information and refer to appropriate specialty areas for service.
* You will understand IHG reporting and identify opportunities to drive operational and commercial performance throughout the team.
* You will be able to build relationships within a vast and matrix led organisation like IHG.
* Amendment of any IHG related business links that affect day to day operations.
* Enhancement of communications and links between IHG and hotels.

What we're looking for

* Fluency in English and German.
* You will have deep experience of hotel operations and functions. You will be likely to have more than 4 years of progressive work-related experience with demonstrated proficiency in customer service in the hospitality and hotel industry involving operations, training and/or commercial.
* The Hotel Performance Support Manager will be a self-starter and a quick learner, taking the opportunity to enhance best practices and drive performance to elevate capabilities within hotel operations.
* You will have the ability to build strong relationships within a vast and matrix led organisation like IHG. Similarly, you will have the aptitude to collaborate e and influence at all levels.

What we offer you

We like to believe we offer a unique culture, where there’s inclusivity yet room to be yourself. When hard work pays off, it’s positive to know you’re appreciated. Alongside our great working environment (currently virtual/remote working environment), we’ll offer you a strong package firstly including an industry competitive salary, an annual bonus, healthcare and incredible worldwide hotel discounts. As an equal opportunity employer, IHG is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process. Closing date for applications is: 22nd of October 2020.
Description

About us

IHG is one of the world’s leading hotel companies, promising to provide True Hospitality for everyone; making you feel welcome and cared for, recognised and respected, wherever you are in the world. Strong future plans and recent successes, especially across the luxury space is what has made us stand out from the crowd. Last year we opened 411 new properties globally and despite the unique global situation this year regarding Covid-19 we have continued to grow our portfolio in 2020.

Join us and not only can you benefit from the world of variety and opportunity, you can also look forward to being part of a company that will appreciate you for simply being you. At IHG we celebrate our differences and we believe everyone has something unique to bring to each team.

Your day to day

The Operations Support Team are searching for a customer-service oriented Performance Support Manager to get the best out of a portfolio of hotels. This role requires fluency in English and German, you’ll be working alongside our fantastic HQ team in Denham! The Hotel Performance Support Manager will provide strategic hotel business performance consultation and IHG specialist service support to our hotels across Europe. This role will proactively contact and consult with General Managers on specific revenue, brand and/or guest experience opportunities in line with Europe Operations Strategy and centralized training events, in order to drive improved performance, tool adoption, programs and best practices.

Key Responsibilities

* Deliver performance driving virtual consulting sessions for hotel GMs and leadership teams focused around IHG tools, best practices implementation of new standards and legal requirements, general hotel operations and commercial performance.
* Build strong and effective rapport with hotel leaders whilst serve as a resource to provide information and refer to appropriate specialty areas for service.
* You will understand IHG reporting and identify opportunities to drive operational and commercial performance throughout the team.
* You will be able to build relationships within a vast and matrix led organisation like IHG.
* Amendment of any IHG related business links that affect day to day operations.
* Enhancement of communications and links between IHG and hotels.

What we're looking for

* Fluency in English and German.
* You will have deep experience of hotel operations and functions. You will be likely to have more than 4 years of progressive work-related experience with demonstrated proficiency in customer service in the hospitality and hotel industry involving operations, training and/or commercial.
* The Hotel Performance Support Manager will be a self-starter and a quick learner, taking the opportunity to enhance best practices and drive performance to elevate capabilities within hotel operations.
* You will have the ability to build strong relationships within a vast and matrix led organisation like IHG. Similarly, you will have the aptitude to collaborate e and influence at all levels.

What we offer you

We like to believe we offer a unique culture, where there’s inclusivity yet room to be yourself. When hard work pays off, it’s positive to know you’re appreciated. Alongside our great working environment (currently virtual/remote working environment), we’ll offer you a strong package firstly including an industry competitive salary, an annual bonus, healthcare and incredible worldwide hotel discounts. As an equal opportunity employer, IHG is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process. Closing date for applications is: 22nd of October 2020.

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