about 1 month ago
Would you like to be the face of our hotel? If you have experience as a Hotel Host and can ensure presence in the reception area then we want to hear from you!
We have an exciting opportunity for a Hotel Host to join our highly successful team in Maidstone- This is a 24 hour position- 3 days out of 7- where you will receive a competitive salary plus amazing benefits which include FREE parking, FREE membership to our state of the art gyms, excellent holiday allowance as well as discounted food & beverage and stays in our hotels.
Here at Village Hotel Club, our values and behaviours (inspirational, driven, commercial, detailed and resilient) demonstrate our passion for giving our guests an excellent experience, as such, as our Hotel Host you will be part of an award winning team who deliver amazing hospitality constantly. As well as giving our staff the best career opportunities backed up by training and development at every step of the way.
As a Hotel Host you will:
- Provide a warm, vibrant welcome to all guests on their arrival.
- Assist guests in a friendly, courteous and professional manner during their stay with us.
- Take every opportunity to upsell F&B facilities, including meetings and events.
- Demonstrate full knowledge of the hotel’s facilities and be able to convey information regarding other hotels in the group.
- Deal with complaints politely and positively.
- Be the face of your Village Hotel, ensure presence in the reception area at all times.
- Be aware of and operate hotel cash handling when required.
- Demonstrate a passion for guests having a great experience
- Have the ability to leave a positive lasting impression on all our guests
To become our Hotel Host you;
- Will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations.
- Should be highly attentive to detail and be capable of delivering consistent standards.
- Should have a warm, personable nature and a can do attitude.
- Will be a strong team player willing to lend a hand wherever needed.
- Will demonstrate exceptional Interpersonal & communication skills, whilst being approachable.
- Must have experience in a similar environment.
If you are truly passionate about a career in hotels and would like to work for a company that gives you job security, supportive management, a great team spirit and a real feeling of inclusiveness then Village Hotels is the place for you.
Apply now to be our Hotel Host.