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about 1 year ago
Accor Hotels
Location: London
Job type: Permanent
Sector: Business and Administration
Category: Accounts and Administration Jobs
As a Reservations Agent, your main responsibilities include:

Processing and inputting of hotel reservations into the FOLS PMS Software, ResaWeb, ACDC with a focus on individual reservations & convert Indirect Reservation
Managing and reviewing of all guest history – merging guest profiles for FITs & Groups.
Reconfirmation of all guest arrivals prior to arrival at the hotel.
Optimising hotel occupancy with overbooking where possible
Upselling during guest interactions
Preparing guest arrivals taking into consideration their requests and making them feel welcome through Heartist approach

As an Administrator, your main responsibilities include:

Overlooking the City Ledger accounts and following company payments
Contributing to perform the daily banking tasks and clearing discrepancies
Supporting Front Office TL in auditing daily packs and ensuring financial compliance
Supporting GM to ensure all mandatory and statutory training are compliant
Supporting GM in induction of new colleagues, start-up formalities, show rounds, Trainings
Engaging with CSR activities and part-take in challenges to achieve hotel results

The list in non-exhaustive and will grow with future development.


Whilst talent and attitude are our primary requirements, you can confidently say yes to the below selection criteria:

Exceptional attention to detail and demonstrated experience in client liaison
Confident with Microsoft Office, FOLS, ResaWeb, Office 365, ACDC

A natural ability to manage conflicting deadlines and work well under pressure

Fluent in English, excellent communication and a great phone manner


Staff meals while on duty
Accommodation discounts
Staff celebration & tenure recognition
Employee Assistance Program
On-going training, learning and development
Access to child care discounts
If this sounds like you, and you see this as an exciting opportunity, apply now!

To apply for this position, please send your CV and a Cover Letter telling us how you meet the above key selection criteria.

Application Closing Date: 01/07/18

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