about 1 year ago
At Thistle Hotels we are always looking for talented people to join our teams and we are currently seeking an Administrator to support the hotel management team.
As Hotel Administrator you will have contact with both internal and external customers and will deal with their requirements and requests in a friendly and professional manner, going the extra mile to exceed expectations where-ever possible.
Your main responsibility will be to manage and oversee the hotels customer feedback systems, including replying to guest queries, following up on customer complaints with the relevant Head of Department and maintaining the guest correspondence system.
You will also provide administrative support to the Senior team including diary management, taking minutes in management meetings and dealing with internal and external communication by phone and email.
What we look for
We are a friendly team, passionate about hospitality and we're looking for a likeminded individual! You should have:
* Exceptional organisation and administrative ability
* A highly professional manner
* First class communication skills, both written and spoken
* A flexible approach to work
* A real passion for guest service
* Energy, personality and drive
* Proficiency in Microsoft programs
* Previous administration experience, ideally within a service environment
What's in it for you?
* Competitive starting salary and Holiday entitlement
* Discounted hotel rates for yourself and your family across glh. portfolio of hotels.
* A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
* The opportunity to work within an organisation committed to personal and career development
* Pension and Healthcare schemes
* Uniform (where applicable) and meals on duty