2 months ago
We have an exciting opportunity for a Host Manager to join our highly successful team in Village Hotel Liverpool where you will receive a competitive salary plus amazing benefits which include FREE parking, FREE membership to our state of the art gyms, excellent holiday allowance as well as discounted food & beverage and stays in our hotels.
As our Host Manager you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards. As a result you should be highly attentive to detail and be capable of delivering consistent standards. You should have a warm, personable nature and a can do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.
You must have experience in a similar environment with the knowledge and confidence to deliver the role described below combined with a passion for delivering exceptional service through your team.
Reporting to the General Manager, your duties and key responsibilities as our Host Manager will include:
* Managing the lobby area inline with the Company guidelines and agreed brand standards.
* Deliver a warm and efficient welcome, with the team confidently able to ‘read’ and respond appropriately to our guests individual requirements and expectations.
* Ensuring the team provide a personal experience despite the technology available for guests to check in and out. Check out is the final stop to confirm our guests leave happy and satisfied, looking forward to their next visit.
* Drive consistently high standards of hospitality from a department which represents the “face of Village” whilst inspiring the team to really excel and deliver consistently.
* Deliver the Host Team KPI’s consistently throughout the year impacting on EBITDA overall for the hotel.
To become our Host Manager you must have a track record in a similar role and have the confidence, knowledge and passion to deliver the responsibilities outlined.
Why choose us?
We operate at the luxury/lifestyle end of the market with typically 110/160 bedrooms. Each of our hotels is equipped with fantastic leisure and dining facilities. They also have a Starbucks, meeting rooms and conference facilities. We work towards the highest levels of guest satisfaction; as such you will be part of an award winning team who deliver amazing hospitality constantly. As an expanding company with new hotels in the pipeline we are in a unique position to offer fantastic career progression backed up by training and development at every step of the way.
If you are truly passionate about a career in hotels and would like to work for a company that gives you job security, supportive management, a great team spirit and a real feeling of inclusiveness then Village Hotels is the place for you.
Our values and behaviours (inspirational, driven, commercial, detailed and resilient) demonstrate our passion for giving our guests an excellent experience and our staff the best career opportunities.
So whether this is your first step into hospitality, or you are an expert hospitality professional, come and join Village and find a place under our roof that’s right for you.
Apply now to be our Host Manager.