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about 1 year ago
Accor Hotels
Location: Warwickshire
Job type: Permanent
Sector: Leisure
Category: Spa, Golf and Fitness staff Jobs

• To assist with the operation of the reception, gym and pool areas.

• Give an efficient, smooth and quick service while maintaining principles and standards set by the Hotel.

• To have a complete operational knowledge of all Health Club facilities, equipment and services available.

• To actively promote facilities available within the Health Club to promote Health Club membership and maximise profit.

• To ensure that all Health Club rules and regulations are understood and adhered to at all times by members, residents and staff.

• To thoroughly clean, on a daily basis, all Health Club areas as specified by the S.O.P. Manual and complete all relevant check lists.

• To carry out fitness tests with Health Club members, residents and staff and advice individuals of safe exercise programmes.

• To advise individuals on the use of equipment and facilities.

• To have basic knowledge of first aid and lifesaving as in recognised certificates e.g. St John's Ambulance, First Aid and Bronze Medallion.

• To be responsible for your float, ensuring that all revenue is correctly accounted for and all necessary paperwork completed.

• To familiarise yourself with all beverages and food which is available through the Health Club.

• To ensure that stock levels of all merchandise are maintained at all times.

• To be responsible for daily ordering and ensure stock-rotation of all perishable items i.e., drink and food.

• To collect for washing, used beakers, cups, plate’s etc., from lounge, pool and gym areas.

• Keep lounge area presentable at all times i.e. settees, cushions, table tops, magazines, brochures to be kept in their place.

• To process residents; dockets as instructed, obtaining customer signatures at all times.

• To ensure all equipment is used correctly and economically and that any maintenance faults are reported to your supervisor immediately.

• Follow the correct procedure for the handling of lost property as laid down in the S.O.P. Manual.

• To have a thorough knowledge of the hotel and local amenities.

• To be aware of security to guests' property and to report any suspicious personnel who might be in the hotel.

• To ensure that you are aware of your obligations under the Health & Hygiene Laws and Food Safety Act.

• To ensure the correct chemicals are added to the pool and spa water, ensuring recommended Health & Safety levels are obtained.

• To ensure all personal objectives set by the Operations Manager are achieved.

• To act in accordance with the Fire Regulations.

• To observe all Security, Hygiene, Weights & Measures, Health & Safety Regulations.

• To maintain a high standard of personal hygiene and appearance at all times.

• To be friendly and courteous to staff, management and guests at all times.

• To attend training courses and meetings as required.

• To undertake any other duty, which you may reasonably, requested to do

• To ensure the smooth operation of the reception desk, maximise sales & maintain the required standards of service to guests & club members.

Benefits include:

• Uniform

• Staff referral bonus scheme.

• Use of leisure facilities (gym/pool) during off-peak times.

• Discounted stays for friends and family.

• Employee Advisory Service.

• Meals/drinks whilst on duty.

• Accor Bienvenue
- Staff Discount Card and Bonus Breaks
- Complimentary 2 free stays a year in any of the 700+ UK Accor hotels after 6 months of service.

• Many other benefits.

Join us today as an integral member of Mercure Warwickshire family. To apply for the role please either apply to this advert or


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