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about 1 year ago
Location: London
Job type: Permanent
Sector: Front of House
Category: Porter Jobs
The Principal London

The Principal London has opened following a multi-million pound refurbishment from top to toe.

Originally opened in 1898 by the Frederick Hotels Company, and designed by Charles Fitzroy Doll, The Principal London is a listed, landmark ‘grande dame’ that occupies the eastern flank of Russell Square in Bloomsbury. The Principal London combines the rich heritage of the original hotel with modern touches, vibrant bars and buzzing restaurants.

Head Luggage Porter £18K

As our Head Luggage Porter, your duties will include:

* Managing a team of Luggage Porters and working with the Door team to make a seamless arrival of our Guests

* Providing a warm welcome for all guests and anticipating their needs throughout their stay

* Action guest requests to the highest standards, always keeping the brand values in mind with each guest interaction

* Maintain a warm and friendly manner with each interaction, whilst ensuring efficiency during busy periods at the concierge desk

* Arrange transportation for guests as requested, using recommended transportation companies that are in line with the Principal brand

* Ensure luggage is handled according to standards, appropriately logged and placed in rooms for arrivals, departures, and long term storage

* Support Concierge, Guest Relations and Front Desk teams

As our Head Luggage Porter, you will:

* Have a distinctive blend of confidence and personality to help give our guests an unforgettable experience

* Have experience in people management

* Be capable of making Intuitive decisions in favour of the guest and maintain the highest standards of service

* Have a naturally Warm and Generous personality

* Previous experience in a similar role in 5* hotel within the London market

* Have a strong command of the English language


* 28 holiday each year, including bank holidays, this increases annually up to a maximum of 33 days

* Life Assurance

* Excellent employee recognition programmes

* Discounted accommodation within the group for both yourself and friends

* Bonus for recommending someone into the organisation

* Yearly stay to experience our hotel or a sister hotel

* Voluntary perks from our online benefits platform

* Vast range of learning and development programmes

* Opportunities for promotion and transfer across the group

* Employee social events

* Free Employee Assistance Helpline for you and your family

* Occupational health service

* Meals whilst on duty

* Free laundry service for most positions

* Season ticket loan

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