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Head Housekeeper / Housekeeping Manager


Exclusive Hotels
Salary: Competitive salary plus fantastic benefits
Location: Ascot
Job type: Permanent
Sector: Front of House
Category: Housekeeper Jobs
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Job Introduction

In a Nutshell

A very rare opportunity has arisen for a Head Housekeeper / Housekeeping Manager to oversee the bedrooms, public area cleaning and all housekeeping admin for the Royal Berkshire Hotel in Ascot. Your primary role is to supervise, train and work alongside your team to ensure all hotel rooms are sparklingly clean and in tip-top condition. This is a very hands on role, so as well as overseeing the operation of your department, you will also be expected to roll up your sleeves and help your team in busy periods to clean the rooms so they are ready for our guests arrival.

** This role is based at Royal Berkshire Hotel, Ascot, SL5 0PP **

Role Responsibility

Lots to do but lots of fun

As the Head Housekeeper / Housekeeping Manager, you will be responsible for…

* Ensuring guest bedrooms are cleaned and checked ready for check-in time

* Ensuring our guests are well looked after at all times and that any requests/comments made are acted upon immediately to the satisfaction of the guest

* Organising the day to day operations to ensure the efficient functioning of the Housekeeping Department

* In conjunction with the General Manager and Financial Controller, planning and controlling the budget and expenditure for the year to maintain the department

* Ensuring all staff attend all training sessions and that e-learning is completed

* Ensuring rotas are completed and that each shift is covered appropriately at all times

* Ensuring that all Housekeeping and Laundry staff are fully trained

* Interviewing and selecting all Housekeeping and Laundry staff

* Holding a department meeting once a month to ensure that regular communication of hotel information is passed on to the staff

* Conducting reviews and yearly performance appraisals with the relevant Supervisors and staff

* Working directly with the Maintenance Department for the upkeep of bedrooms with regards to decoration and maintenance

* Liaising with suppliers, making sure we have the right equipment for doing the job

* Stock control and managing stock takes

* Conducting Duty management shifts

The Ideal Candidate

Are you right for us?

Our successful Head Housekeeper / Housekeeping Manager will have…

* Have previous experience as a Deputy/Assistant Housekeeping Manager role or Housekeeping Manager role

* Possess excellent people management skills

* Be able to effectively delegate

* Be able to demonstrate strong financial understanding

* Think strategically

* Display strong leadership skills

* Demonstrate a passion for Guests

* Be able to inspire, influence and motivate others

* Take pride in achieving results and celebrating success

* Be able to multi task

Package Description

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

* Competitive salary

* Complimentary car parking

* Perkz discount scheme

* Discounted room nights across all Exclusive properties

* Discounts on food and beverage across all Exclusive properties

About the Company

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.

2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told him to smile and chat.

3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.

4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Exclusive Collection
Job Introduction

In a Nutshell

A very rare opportunity has arisen for a Head Housekeeper / Housekeeping Manager to oversee the bedrooms, public area cleaning and all housekeeping admin for the Royal Berkshire Hotel in Ascot. Your primary role is to supervise, train and work alongside your team to ensure all hotel rooms are sparklingly clean and in tip-top condition. This is a very hands on role, so as well as overseeing the operation of your department, you will also be expected to roll up your sleeves and help your team in busy periods to clean the rooms so they are ready for our guests arrival.

** This role is based at Royal Berkshire Hotel, Ascot, SL5 0PP **

Role Responsibility

Lots to do but lots of fun

As the Head Housekeeper / Housekeeping Manager, you will be responsible for…

* Ensuring guest bedrooms are cleaned and checked ready for check-in time

* Ensuring our guests are well looked after at all times and that any requests/comments made are acted upon immediately to the satisfaction of the guest

* Organising the day to day operations to ensure the efficient functioning of the Housekeeping Department

* In conjunction with the General Manager and Financial Controller, planning and controlling the budget and expenditure for the year to maintain the department

* Ensuring all staff attend all training sessions and that e-learning is completed

* Ensuring rotas are completed and that each shift is covered appropriately at all times

* Ensuring that all Housekeeping and Laundry staff are fully trained

* Interviewing and selecting all Housekeeping and Laundry staff

* Holding a department meeting once a month to ensure that regular communication of hotel information is passed on to the staff

* Conducting reviews and yearly performance appraisals with the relevant Supervisors and staff

* Working directly with the Maintenance Department for the upkeep of bedrooms with regards to decoration and maintenance

* Liaising with suppliers, making sure we have the right equipment for doing the job

* Stock control and managing stock takes

* Conducting Duty management shifts

The Ideal Candidate

Are you right for us?

Our successful Head Housekeeper / Housekeeping Manager will have…

* Have previous experience as a Deputy/Assistant Housekeeping Manager role or Housekeeping Manager role

* Possess excellent people management skills

* Be able to effectively delegate

* Be able to demonstrate strong financial understanding

* Think strategically

* Display strong leadership skills

* Demonstrate a passion for Guests

* Be able to inspire, influence and motivate others

* Take pride in achieving results and celebrating success

* Be able to multi task

Package Description

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

* Competitive salary

* Complimentary car parking

* Perkz discount scheme

* Discounted room nights across all Exclusive properties

* Discounts on food and beverage across all Exclusive properties

About the Company

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.

2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told him to smile and chat.

3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.

4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Exclusive Collection
Apply on company site

Email me jobs relevant to my job search

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