We are currently looking to recruit a Head Housekeeper to join our existing team. You will be responsible to manage all housekeeping activities throughout the hotel ensuring all areas meet and exceed Standards and that Guest Satisfaction is achieved.
Some of your duties include:
Ensure the smooth running of the Housekeeping Department.
Manage and control the cleaning and inspection of guest’s rooms and public areas on a daily basis to ensure excellent cleaning results and standards.
Ensure all team members are aware of their responsibilities and are performing all duties to a consistently high standard.
Coach, inspire and influence team members to deliver high standards of service and exceed guest expectations
Forward thinking to cover absences, holiday, and general leave of team members
On an on-going basis check that furnishings and equipment are in good repair and that they are replaced or refurbished as required to ensure physical facilities are kept in optimal condition.
Ensure that all guests are greeted in a warm and courteous fashion and tended to in a professional manner by every team member.
Control of housekeeping procedures, including lost and found, Health & Safety, COSHH, keys , phones and emergency procedures.
Manage linen room, concerning supply and cleaning of linen, uniforms, guest laundry and dry-cleaning
Supervise of outside contracts such as window cleaning, carpet cleaning, curtain cleaning, and overnight cleaning.
The housekeeping team is outsourced and some key roles employed directly by the hotel.
Other skills and experience that will need to be demonstrated include:
Excellent attention to detail
Excellent leadership, interpersonal and communication skills
Committed to delivering high levels of customer service
Ability to work under pressure
Able to display a pro-active approach to problem solving
Good organisational skills
Experience in a five star property
We are one of the few remaining family-owned hotels in London and also one of the oldest, having opened in 1851. Part of Small Luxury Hotels of the World, the award-winning hotel offers unrivalled luxury accommodation in Mayfair, one of London’s most prestigious neighbourhoods; moments from Green Park, Piccadilly and a short walk from Buckingham Palace.
Fully refurbished in 2016, the hotel's sumptuous new interiors are a chic blend of contemporary style and Georgian elegance with an intimacy that belies the 129 deluxe rooms, luxury suites and ten apartments.
We believe that attracting a dedicated and diverse workforce is one of the keys to our success. We are proud to offer a competitive compensation and benefit plans. We strongly believe in investing in our people.
Please note that due to the high number of responses, we are unable to contact each candidate individually, therefore, should you not hear from us within 14 days of applying, we regret that on this occasion your application has not been successful.