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about 1 year ago
Edwardian Hotels
Location: London
Job type: Permanent
Sector: Front of House
Category: Hotel Receptionist Jobs
At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Head Host / Hostess

In this role, you will become part of the Edwardian family and work within Food and Beverage in Radisson Blu Edwardian Mercer Street

The Role

To manage the team of host/ess

To escort guests to their table in an elegant and professional manner

To assist guests with their coats and bags if required, issuing the guest with a ticket for collection at the end of their experience

Have a disciplined approach to table return times and communicating effectively with the Floor Manager to ensure tables turnovers run smoothly and efficiently

Answer the telephone in a polite and professional manner and deal with any telephone reservations/enquiries efficiently

To ensure company procedures and standards are maintained to ensure consistent delivery of service

To serve F and B customers in a way that makes them feel special

Ensure reservations are taken in accordance with the Hotel standards

To check and maintain reservations for the restaurant including corresponding and follow up on all reservations and enquiries for the restaurant and bar

Works closely with the Restaurant and Bar Manager, Head Barman/Waiter/ess and Floor

Assumes responsibility to gather information about each guest in order to update client database, and uses details to ensure a truly personal service

Keeps up to date with health and safety regulations, and adheres to emergency procedures

Key Requirements

The Requirements

Communicate effectively and respectfully to guests on all levels

Is able to use IT applications, including Opentable, E-mail, Micros

Excellent local area awareness

Confident ability to communicate and establish rapport

Has a good level of Food and beverage product knowledge

Has a good command of the English language

We Believe In Developing and Delighting Our Hosts So You Will Receive:

* Competitive Salary

* Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)

* Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family

* Discounts on food and beverage up to 30% in all Edwardian restaurants and bars

* Discounts on Spas and beauty treatments

* Hot meals and salad bar, teas, coffees and juices provided each day

* Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.

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