POKE
322 jobs - 0 added today
Recruiting? Call us on 01772 639608
Email me jobs relevant to my job search
25 days ago
only 3 days until close

Guest Services Supervisor


Valor Hospitality
Location: UK
Job type: Permanent
Sector: Front of House
Category: Waiting Staff Jobs
Apply on company site
Select how you want to share:
View similar
POSITION PROFILE:
Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.

ESSENTIAL JOB FUNCTION:
 Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
 Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
 Communicate with the Engineering Department regarding any maintenance requests from the guests.
 Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
 Issues safety deposit boxes to guests when requested.
 Provide for a safe work environment by following all safety and security procedures and rules.
 Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
 Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.

DESIRED SKILLS AND QUALIFICATIONS:
Education: High school diploma or equivalent experience.
Experience: Three to twelve months of employment in a related position or guest relation position with this company or other organizations.
Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.
POSITION PROFILE:
Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.

ESSENTIAL JOB FUNCTION:
 Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
 Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
 Communicate with the Engineering Department regarding any maintenance requests from the guests.
 Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
 Issues safety deposit boxes to guests when requested.
 Provide for a safe work environment by following all safety and security procedures and rules.
 Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
 Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.

DESIRED SKILLS AND QUALIFICATIONS:
Education: High school diploma or equivalent experience.
Experience: Three to twelve months of employment in a related position or guest relation position with this company or other organizations.
Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.
Apply on company site

Email me jobs relevant to my job search

  Back to the top