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Guest Services Manager


GLH Hotel Management
Location: London
Job type: Permanent
Sector: Front of House
Category: Waiting Staff Jobs
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Our ambition is to become the world's best-managed hospitality company, delivering the best guest-centred experience in the industry. Our desire to delight our guests underpins everything we do and gives us a unique position in the industry. Are you a manager who puts guests at the heart of your business? Who really listens to and focuses on their needs? Can you take full responsibility for the Guest Services team and use your motivating skills to ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you. To ensure that everyone working in the hotel, in particular, the Guest Services team is focused on improving the guest experience, exceeding their expectations and ensuring that issues and complaints are resolved efficiently and sympathetically. You will be also responsible for improving the GRI and NPS scores for the hotel and increase the number of responses.

What we look for

Guest focussed with a passion for great service and guest satisfaction. ● Experienced line manager ● Empathetic and able to build relationships with guests and colleagues ● An open personality who is relaxed and natural in their interactions ● Accurate with good attention to detail and excellent written English skills ● Able to create a positive first impression and be an ambassador for the brand and GLH ● Can demonstrate commercial awareness within the context of their role ● Can train and influence others to drive a guest ethos ● Good knowledge of social media sites.

What's in it for you?

* Great career opportunities, supported by Learning and Development activities

* Discounted hotel rooms and food & beverage in glh properties

* Discounts at a variety of retailers and service providers

* Personal pension scheme

* Health Care cash plan

* Season ticket loan scheme

* Life assurance

* Great recognition program

* ...and many more!
Our ambition is to become the world's best-managed hospitality company, delivering the best guest-centred experience in the industry. Our desire to delight our guests underpins everything we do and gives us a unique position in the industry. Are you a manager who puts guests at the heart of your business? Who really listens to and focuses on their needs? Can you take full responsibility for the Guest Services team and use your motivating skills to ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you. To ensure that everyone working in the hotel, in particular, the Guest Services team is focused on improving the guest experience, exceeding their expectations and ensuring that issues and complaints are resolved efficiently and sympathetically. You will be also responsible for improving the GRI and NPS scores for the hotel and increase the number of responses.

What we look for

Guest focussed with a passion for great service and guest satisfaction. ● Experienced line manager ● Empathetic and able to build relationships with guests and colleagues ● An open personality who is relaxed and natural in their interactions ● Accurate with good attention to detail and excellent written English skills ● Able to create a positive first impression and be an ambassador for the brand and GLH ● Can demonstrate commercial awareness within the context of their role ● Can train and influence others to drive a guest ethos ● Good knowledge of social media sites.

What's in it for you?

* Great career opportunities, supported by Learning and Development activities

* Discounted hotel rooms and food & beverage in glh properties

* Discounts at a variety of retailers and service providers

* Personal pension scheme

* Health Care cash plan

* Season ticket loan scheme

* Life assurance

* Great recognition program

* ...and many more!
Apply on company site

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