Guest Services Manager

You

You will never falter on striving for exceptional quality and standards. You will have a love for delivering amazing customer service as well as leading and motivating your team.

You will be personable with excellent communication skills and have high expectations of yourself and others. You will demonstrate your passion by effortlessly engaging with guests, delivering on your promises and inspiring those around you.

The Role

As ‘Guest Services Manager’ you will be on the front line, delivering on our mission!

You will understand the importance of a fantastic first and last impression to the happiness of our guests. You will be a passionate leader with the ability to inspire, motivate, and support your team in order to meet your financial goals and keep your departments running smoothly. You will have high standards when it comes to guest experience and brand standards and you will take ownership and pride in your work.

What’s in a day’s work?

* Leadership of Guest Services staff

* Coaching & Training

* Driving team engagement to achieve great results

* Customer service

* Delivering brand standards

* Administration and Technology savvy

* Sound commercial judgment

* Available to work when the team and customer needs you most