6 months ago
Guest Services Executive Full Time Position – £22,000
Your role in our family:
At all times strives to represent Sopwell House in the most professional, courteous
and efficient manner To use knowledge of guest preferences to enhance the guest experience Provide guests with a 5-star luxury customer service thriving to go the extra mile
at all times Ability to assist guests with special requests and reservations to local restaurants,
activities and any transportation requests Handles any guest concerns and complaints with empathy and using a hospitable
manner To be a “brand ambassador” at all times ensuring brand integrity and clarity So much more!
What would make you the perfect fit? Previous experience working in a Front of House supervisor position, Guest
Relations Officer, Guest Services Supervisor Two to three years working as a supervisor or assistant manager in Rooms Knowledge of hotel operations and specifically Rooms Division Strong and professional communication skills (verbal, listening, writing) Able to perform the tasks of a Front of House Receptionist Excellent customer services skills
The best bit:
Wide range of training and development opportunities Free staff meals and parking Discounted food and beverage, accommodation and spa within the AB Hotels
Group 28 days holiday and 1 extra holiday day on your birthday And much much more!
Your country home from home nestled in 12 acres of Hertfordshire countryside; Sopwell
House is a luxury family owned Georgian country house hotel. Our hotel is on its way to
becoming one of the Top 3 Hotels in the UK as we are currently undergoing exciting
developments including an exceptional new multi-million-pound spa development due to
open late Spring 2019.
At Sopwell House, we live by our Vision, Purpose and Values.
We are dedicated to creating a world of ‘Perfect Contentment’ for both our team members and guests alike ‘Spreading kindness one act at a time’ along the way. Our team pride themselves on ‘Performing with Drive and Serving with Soul’ in everything we do.
“Being a part of the Sopwell Family made me think anything was possible in my career”
If this sounds like your dream job, we would love to hear from you!
All applicants must have the right to live and work in the UK
Please be advised that if you have not received a response within 14 days, please assume
that your application has not been successful on this occasion