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3 months ago
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Guest Service Manager


Redefine BDL
Location: Southampton
Job type: Permanent
Sector: Kitchen and Catering
Category: General Manager Jobs
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At Redefine|BDL Hotels we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

We have commenced our search for a Guest Service Manager at the Holiday Inn Express Southampton, a property that generates £4.5 million turnover. Reporting to the Deputy General Manager, you will have a strong focus on the delivery of exceptional guest care in a branded environment.

As Guest Service Manager you will be required to ensure the security of the hotel guests and hotel. You will engage, lead and develop a cohesive and experienced team to provide superior guest service and maximize revenue. You will also be required to assist guests with check in, checkout and general enquiries. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times. You will have a good knowledge of the hotel’s facilities and services and will pass this information on to the guest whenever the possibility arises, to maximise hotel sales. You will oversee all staff training and coaching to help develop employees and set an example at all times. We are looking for an operative level employee to multi-task across reception, check guests in and out, prepare guest bills, authorise payments, serve in the bar, assist with F&B service and assist during breakfast. You will need to be flexible at all times in order to cover the unexpected needs of the Hotel. The successful applicant for this role will deliver excellent customer service, have a positive ‘can do’ attitude, be willing to learn and show that they care.

Where Will You Be Working?

This fantastic hotel comprising of 182 “Generation 4” bedrooms is located adjacent to the Ageas Bowl, home to the Hampshire County Cricket Club.

It's six miles to the Southampton docks, where ocean-bound cruises depart, and a 5-minute drive to catch flights at Southampton Airport. The hotel is just off the M27 motorway, and 5 minutes from the M3. Hedge End Train Station is 10 minutes away by bus, getting you to Portsmouth Harbour in 40 minutes and London Waterloo in 90 minutes.

The hotel boasts two fully equipped meeting rooms and plenty of free parking as well.

What Are We Looking For?

You must have experience of a branded, fast paced, hotel environment. You must also be able to demonstrate a track record of great leadership, ambition, enthusiasm and passion for the hotel industry!

What’s In It For You?

People love to work with Redefine|BDL Hotels because…

* We focus on health, wellbeing and our communities

* Our people are truly engaged at work

* There’s open, clear communication from the top

* We’ve got great career development opportunities

* There’s a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

* Everyday discounts from high street retailers

* Opportunities to be involved in charity and community events

* Career opportunities, training and help with course fees

* Discounted hotel room rates for you AND your friends and family that will make you really popular!

* Incentive programmes

* Flexible working arrangements because we know your life comes first

* Free meals on duty

* Healthcare plans and Insurance plans (just in case)

* Pension

The Bigger Picture

With a real focus on performance, people, quality, profit and communities at Redefine|BDL we transform hotels.

Redefine|BDL Hotels is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!
At Redefine|BDL Hotels we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

We have commenced our search for a Guest Service Manager at the Holiday Inn Express Southampton, a property that generates £4.5 million turnover. Reporting to the Deputy General Manager, you will have a strong focus on the delivery of exceptional guest care in a branded environment.

As Guest Service Manager you will be required to ensure the security of the hotel guests and hotel. You will engage, lead and develop a cohesive and experienced team to provide superior guest service and maximize revenue. You will also be required to assist guests with check in, checkout and general enquiries. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times. You will have a good knowledge of the hotel’s facilities and services and will pass this information on to the guest whenever the possibility arises, to maximise hotel sales. You will oversee all staff training and coaching to help develop employees and set an example at all times. We are looking for an operative level employee to multi-task across reception, check guests in and out, prepare guest bills, authorise payments, serve in the bar, assist with F&B service and assist during breakfast. You will need to be flexible at all times in order to cover the unexpected needs of the Hotel. The successful applicant for this role will deliver excellent customer service, have a positive ‘can do’ attitude, be willing to learn and show that they care.

Where Will You Be Working?

This fantastic hotel comprising of 182 “Generation 4” bedrooms is located adjacent to the Ageas Bowl, home to the Hampshire County Cricket Club.

It's six miles to the Southampton docks, where ocean-bound cruises depart, and a 5-minute drive to catch flights at Southampton Airport. The hotel is just off the M27 motorway, and 5 minutes from the M3. Hedge End Train Station is 10 minutes away by bus, getting you to Portsmouth Harbour in 40 minutes and London Waterloo in 90 minutes.

The hotel boasts two fully equipped meeting rooms and plenty of free parking as well.

What Are We Looking For?

You must have experience of a branded, fast paced, hotel environment. You must also be able to demonstrate a track record of great leadership, ambition, enthusiasm and passion for the hotel industry!

What’s In It For You?

People love to work with Redefine|BDL Hotels because…

* We focus on health, wellbeing and our communities

* Our people are truly engaged at work

* There’s open, clear communication from the top

* We’ve got great career development opportunities

* There’s a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

* Everyday discounts from high street retailers

* Opportunities to be involved in charity and community events

* Career opportunities, training and help with course fees

* Discounted hotel room rates for you AND your friends and family that will make you really popular!

* Incentive programmes

* Flexible working arrangements because we know your life comes first

* Free meals on duty

* Healthcare plans and Insurance plans (just in case)

* Pension

The Bigger Picture

With a real focus on performance, people, quality, profit and communities at Redefine|BDL we transform hotels.

Redefine|BDL Hotels is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!
Apply

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