7 days ago
At Holiday Inn Brentford Lock we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.
The Exciting Opportunity
The position of Guest Service Assistant has become available at Holiday Inn Brentford Lock. Reporting into the Operations Manager, you will be responsible for delivering a fantastic guest experince in the bar, restaurant and meeting and event areas. Supporting the front office team at peak times by checking guests in and out of the hotel to the requiered standards. You will also take every opportunity to up-sell the hotel's facilities to all guests. The successful applicant for this role will deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care.
Where Will You Be Working?
Welcome to Holiday Inn London – Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal, the Holiday Inn London-Brentford Lock is the perfect spot whether you're working or travelling for fun. This four-star hotel near London has been created for comfort and style and offers a warm and welcoming service to all guests. The Holiday Inn London- Brentford Lock has 6 modern meeting rooms and 133 en-suite bedrooms, our hotel is the perfect choice for leisure or business travellers offering a place to relax and unwind ready for the following day.
What Are We Looking For?
We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience of using Amadeus hotel PMS systems is preferable but full training is provided.
What's In It For You?
People love to work with RBH because…
* We focus on health, wellbeing and our communities
* Our people are truly engaged at work
* There's open, clear communication from the top
* We've got great career development opportunities
* There's a culture of transformation and innovation
We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;
* Discounted hotel room rates for you AND your friends and family that will make you really popular!
* Incentive programmes
* Money off high street retailers
* Flexible working arrangements because we know your life comes first
* Free meals on duty
The Bigger Picture
Holiday Inn Brentford Lock is managed by RBH; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.
So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!