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18 days ago
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Guest Service Agent - Eagle Cottages and The Cabins at Gulf State Park


Valor Hospitality
Location: UK
Job type: Permanent
Sector: Front of House
Category: Waiting Staff Jobs
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At Eagle Cottages, a National Geographic Unique Lodges of the World, and The Cabins at Gulf State Park we believe in making impressions not footprints; providing our guests with experiences that fuel the adventurist, guide the seeker, and satiate the foodie, while creating a minimal impact on the nine ecosystems that form the Gulf State Park. Our focus on hospitality is a personable one, with an emphasis on engaging our guests and creating emotional connections. Our focus on the environment is a passionate one, with an emphasis on maintaining our natural landscape through sustainable measures that will benefit the environment as well as the state park and our local community.

The Guest Service Agent will be responsible for providing our guests with an elevated level of service prior to and throughout their stay. As the Front of House Ambassador, daily tasks will include but are not limited to:

* Interacting with our guests throughout their stay to ensure that we are exceeding their expectations

* Responding to guest inquiries whether by phone, e-mail, or in person

* Processing, making changes, and canceling reservations

* Assisting guests with their arrival and departure

* Being a park ambassador; learning and sharing information regarding Gulf State Park, the flora, fauna, and our 28 miles of hiking trails

* Offer Concierge services, such as information regarding the local area attractions, shops, and restaurants

* Troubleshoot, offering problem resolution with follow up and expressing empathy

The strongest candidate will be able to:

* Balance the line between professional and personable

* Be engaging with guests and colleagues

* Keep a flexible schedule, working weekdays and weekends

* Work a full 10 hour shift, from 9:00 AM until 7:00 PM, four days a week

* Work holidays

* Complete tasks in a timely manner

* Contribute to and maintain a healthy and positive work environment

* Walk up and down stairs throughout the day

* Maintain a clean work area
At Eagle Cottages, a National Geographic Unique Lodges of the World, and The Cabins at Gulf State Park we believe in making impressions not footprints; providing our guests with experiences that fuel the adventurist, guide the seeker, and satiate the foodie, while creating a minimal impact on the nine ecosystems that form the Gulf State Park. Our focus on hospitality is a personable one, with an emphasis on engaging our guests and creating emotional connections. Our focus on the environment is a passionate one, with an emphasis on maintaining our natural landscape through sustainable measures that will benefit the environment as well as the state park and our local community.

The Guest Service Agent will be responsible for providing our guests with an elevated level of service prior to and throughout their stay. As the Front of House Ambassador, daily tasks will include but are not limited to:

* Interacting with our guests throughout their stay to ensure that we are exceeding their expectations

* Responding to guest inquiries whether by phone, e-mail, or in person

* Processing, making changes, and canceling reservations

* Assisting guests with their arrival and departure

* Being a park ambassador; learning and sharing information regarding Gulf State Park, the flora, fauna, and our 28 miles of hiking trails

* Offer Concierge services, such as information regarding the local area attractions, shops, and restaurants

* Troubleshoot, offering problem resolution with follow up and expressing empathy

The strongest candidate will be able to:

* Balance the line between professional and personable

* Be engaging with guests and colleagues

* Keep a flexible schedule, working weekdays and weekends

* Work a full 10 hour shift, from 9:00 AM until 7:00 PM, four days a week

* Work holidays

* Complete tasks in a timely manner

* Contribute to and maintain a healthy and positive work environment

* Walk up and down stairs throughout the day

* Maintain a clean work area
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