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about 1 year ago
Shangri-La Hotel at The Shard
Location: London
Job type: Permanent
Sector: Housekeeping and Laundry
Category: Concierge Jobs
It takes a very special kind of person to work at Shangri-La: someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

We are diverse, warm and caring but also demanding, dynamic and innovative.

As with every property in the group, Shangri-La Hotel, At The Shard, London, operates on a simple yet powerful philosophy of Shangri-La hospitality from warm, caring people.

The uniquely Asian view of service at this luxury hotel in London embodies the core values of respect, helpfulness, courtesy, sincerity and humility. These qualities have been the cornerstone of the Shangri-La success.

We currently have a vacancy for Service Associate – Guest Relations joining our team in Guests Relations.

The Role

Under the direct supervision of the Service Leader - Guest Relations, the Service Associate – Guest Relations, is part of the Guest Relations team operations to provide efficient, courteous professional assistance to guests at the hotel. He/she will take care of all VIP guests and coordinate with all concerned departments to fulfill guest needs and requests, being proactive at all times. Will also assist & support guest registration, guest check-out, cashiering and foreign exchange.

Thereby ensuring implementation of and adhering to policies and procedures in line with the standards of Shangri-La’s Hotel at The Shard. Must be a superb gatekeeper in handling guest enquiries through voice, email or any other means. The first point of contact on many occasions and the “face” and “voice” of Shangri-La hotel at The Shard, London.

Essential Requirements

* Neat, well groomed

* Pleasant disposition

* Proficiency in written and spoken English

* College graduate

* 0-1 years Front Desk/ Guest Relations function in five star 150+ bedroom hotel

* Self-starter

* Confident

* Tactful

* High customer service orientation

* Role model

* Good / effective training skills

* Willing to work extended duty hours

Other Requirements

* Proficiency in second language

* 1 year as SA Guest Relations in a 150+ bedroom deluxe hotel

* Opera PMS experience

Our proposition to you

Our aim is always to keep and reward the very best. Each year we fill most of the company’s management positions via internal promotions and transfers – and, with over 50 projects in development around the world, the opportunities are endless. We also recognize our responsibility to society and to the environment, and have developed policies and practises which make a real difference.

No recruitment agency assistance required.

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