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24 days ago
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Guest Relations Manager


Principal
Location: Surrey
Job type: Permanent
Sector: Management
Category: General Manager Jobs
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De Vere Selsdon Estate

The next chapter for De Vere Selsdon Estate is afoot and we are looking for new team members to join us on the journey.

Following a multi-million pound refurbishment, Selsdon Estate now looks incredible and so it is the perfect time to join our team. We offer a fantastic range of opportunities and development in our departments including restaurant & bars, weddings, conference & events, kitchen, leisure, golf and front of house to name just a few.

Working at De Vere Selsdon Estate means you’ll get involved in everything from weddings to corporate meetings and banqueting events. Our team works hard, so we show our appreciation by hosting colleague functions and treats such as family fun days, donut days and welcome gifts on your first day. With excellent training and career development opportunities, your future awaits.

Guest Relations Manager

What is the main purpose of the role?

As our Guest Relations Manager, you will establish and develop personal contact with all our guests with the ultimate aim of enhancing the feeling of comfort, warmth and care throughout their stay. Encouraging feedback from guests, you will investigate and respond to any guest compliments or complaints whether they be direct, via Head Office or on-line and ensure that all resolved/unresolved incidents are reported to the correct person.

The role will require frequent liaison will all departments but most specifically Reception, Concierge and Housekeeping in order to ensure the smooth running of the guest experience. You’ll also act as the Lobby host to meet and greet guests, answering any queries they may have and directing them toward where they need to be.

The Ideal Candidate

To be successful in this role, you’ll have experience in a similar position ideally from a 4/5* quality hotel with a strong knowledge of all departments as well as the hospitality sector in general. You should be customer focused and have a commitment to delivering exceptional levels of guest service and thrive under pressure, always maintaining a positive, can do attitude.

We are looking for a candidate who has the ability to motivate and delegate effectively, is enthusiastic, flexible and has a professional and caring attitude.

Benefits:

* A competitive salary

* 31 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)

* Hotel based incentive and recognition schemes

* Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring

* Discounted accommodation with competitive colleague rates at our other hotels

* Long service awards which increase with length of service

* Excellent training and development opportunities within the hotel, the Company and our online e-learning portal

* Financial rewards for delivering sensational service

* Free meals on duty

* Free uniform provided

In May 2018 the data laws changed for the better. This means you have better control of your own data and how it's used. We want to reassure you that we treat your details carefully and your data with the utmost respect. So we've updated our Privacy Policy to reflect how we collect, protect and handle your personal information.

Please take a look.
De Vere Selsdon Estate

The next chapter for De Vere Selsdon Estate is afoot and we are looking for new team members to join us on the journey.

Following a multi-million pound refurbishment, Selsdon Estate now looks incredible and so it is the perfect time to join our team. We offer a fantastic range of opportunities and development in our departments including restaurant & bars, weddings, conference & events, kitchen, leisure, golf and front of house to name just a few.

Working at De Vere Selsdon Estate means you’ll get involved in everything from weddings to corporate meetings and banqueting events. Our team works hard, so we show our appreciation by hosting colleague functions and treats such as family fun days, donut days and welcome gifts on your first day. With excellent training and career development opportunities, your future awaits.

Guest Relations Manager

What is the main purpose of the role?

As our Guest Relations Manager, you will establish and develop personal contact with all our guests with the ultimate aim of enhancing the feeling of comfort, warmth and care throughout their stay. Encouraging feedback from guests, you will investigate and respond to any guest compliments or complaints whether they be direct, via Head Office or on-line and ensure that all resolved/unresolved incidents are reported to the correct person.

The role will require frequent liaison will all departments but most specifically Reception, Concierge and Housekeeping in order to ensure the smooth running of the guest experience. You’ll also act as the Lobby host to meet and greet guests, answering any queries they may have and directing them toward where they need to be.

The Ideal Candidate

To be successful in this role, you’ll have experience in a similar position ideally from a 4/5* quality hotel with a strong knowledge of all departments as well as the hospitality sector in general. You should be customer focused and have a commitment to delivering exceptional levels of guest service and thrive under pressure, always maintaining a positive, can do attitude.

We are looking for a candidate who has the ability to motivate and delegate effectively, is enthusiastic, flexible and has a professional and caring attitude.

Benefits:

* A competitive salary

* 31 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)

* Hotel based incentive and recognition schemes

* Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring

* Discounted accommodation with competitive colleague rates at our other hotels

* Long service awards which increase with length of service

* Excellent training and development opportunities within the hotel, the Company and our online e-learning portal

* Financial rewards for delivering sensational service

* Free meals on duty

* Free uniform provided

In May 2018 the data laws changed for the better. This means you have better control of your own data and how it's used. We want to reassure you that we treat your details carefully and your data with the utmost respect. So we've updated our Privacy Policy to reflect how we collect, protect and handle your personal information.

Please take a look.
Apply on company site

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