12 months ago
Hotel/Office/Restaurant: Park Plaza Victoria London
Department: Guest Relations
Type of employment: Full-time
Date posted: 16/04/2018
Closing date: 13/10/2018
Are you passionate about customer service and committed to redefining hospitality? Take the next step in your career and become our Guest Relations Manager. Park Plaza’s Victoria is the ideal location for you to hone your skills and shine in a collaborative team environment.
Park Plaza is a brand that celebrates the individual. We believe every one of our team members has a voice, contribution and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.
Your responsibilities as a Guest Relations Manager will include:
- Ensure the daily smooth running of the hotel, being a point contact for guests and employees as well as directing any necessary changes to ensure seamless guest service
- Provide efficient, prompt, trouble free and courteous service to our guests
- Responsibility for the hotels VIP guests as well as acting as Duty Managers
We are looking for
The ideal Guest Relations Manager will:
- Understand the role of Guest Relations and is experienced in dealing with guest complaints
- Experienced in hospitality and has working knowledge on how a hotel runs
- Be able to differentiate between different guest types and in-house guests
- Passion for the hospitality industry
- Ability to work flexible hours including evenings and weekends
- Excellent customer service skills and is passionate about exceeding guest expectations
- Able to work in a fast paced working environment and remain calm under pressure
- Possess a good command of English and has excellent communication skills (written and verbal)
- Have excellent interpersonal, communication and presentation skills and be able to connect with other live up to our mission statement: Inspiring our guests through individuality and passion!
Our people mean the world to us, and we only recruit the best. For the talents in our business, we offer great benefits and opportunities to develop with us.
Park Plaza isn’t just a great place to work - it’s a great place to take your career. We love seeing our team members fulfil their potential and always work to achieve more together. From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.