12 months ago
De Vere Theobalds Estate
An elegant and historic Georgian country mansion in Hertfordshire seamlessly combined with modern conference facilities provides the perfect place for your next career move. Located in 55 acres of parkland and only 10 miles from London, the impressive 140 bedroomed property that boasts 29 meetings rooms, a bar and a restaurant, this hotel really has a wide variety of opportunities within all departments.
Guest Relations Manager
What is the main purpose of the role?
As our Guest Relations Manager, you will establish and develop personal contact with all our guests with the ultimate aim of enhancing the feeling of comfort, warmth and care throughout their stay. Encouraging feedback from guests, you will investigate and respond to any guest compliments or complaints whether they be direct, via Head Office or on-line and ensure that all resolved/unresolved incidents are reported to the correct person.
The role will require frequent liaison will all departments but most specifically Reception, Concierge and Housekeeping in order to ensure the smooth running of the guest experience. You’ll also act as the Lobby host to meet and greet guests, answering any queries they may have and directing them toward where they need to be.
The Ideal Candidate
To be successful in this role, you’ll have experience in a similar position ideally from a 4/5* quality hotel with a strong knowledge of all departments as well as the hospitality sector in general. You should be customer focused and have a commitment to delivering exceptional levels of guest service and thrive under pressure, always maintaining a positive, can do attitude.
We are looking for a candidate who has the ability to motivate and delegate effectively, is enthusiastic, flexible and has a professional and caring attitude.
If your boss would describe you as guest-centric, solution focused, engaging and enthusiastic in delivering an outstanding customer experience, through having the grit, and determination to succeed, we would like to hear from you.
* A competitive salary
* 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)
* Hotel based incentive schemes
* Voluntary benefits including discounts on some travel, leisure time activities, health, retail and motoring
* Discounted accommodation within the group with colleague rates at our other hotels
* Long service awards which increase with service
* Excellent training and development opportunities within both the hotel and the company
* Financial rewards for delivering sensational service
* Free meals on duty
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