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9 months ago
Accor Hotels
Location: London
Job type: Permanent
Sector: Front of House
Category: Hotel Receptionist Jobs

•Delivering outstanding customer care at all times

•Management of VIP arrivals to include heads of state, royalty, ambassadors and celebrities

•Overseeing room upgrades in conjunction with the Housekeeping team to include guest amenities, special requests and the management of guest’s personal profiles

•Ensuring all customer queries or requests are handled in a polite, efficient and courteous manner

•Ensuring guest expectations have been met throughout the stay

•Dealing with guest concerns or complaints, to include follow up in person or in writing

•Maintaining all equipment and work areas, including key and cash security

•Processing company loyalty card schemes according to guidelines

•Maintaining a high level of hotel and product knowledge at all times

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