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14 days ago
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Guest Relations Associate


Rosewood Hotels
Location: UK
Job type: Permanent
Sector: Front of House
Category: Accounts and Administration Jobs
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Essential duties and responsibilities

* Provide our guests with ultra-luxury customer service striving to go the extra mile at all times by being intuitive, refined and engaging

* Conduct background search of our guests prior to arrival to ensure guest’s recognition

* Foster long-term relationship with VIPs, with the aim of building loyalty and encourage business across various outlets, room stay, and wellness

* Being the lobby ambassador as the primary point of contact for VIPs, assist with enquiries and reservations, liaise with different departments

* Input and maintain the accuracy of the Database of Rosewood VIPs, with the aids of Opera and Seven Rooms

* Arrange and/or tailor-made amenities, when necessary, for Rosewood VIPs
Essential duties and responsibilities

* Provide our guests with ultra-luxury customer service striving to go the extra mile at all times by being intuitive, refined and engaging

* Conduct background search of our guests prior to arrival to ensure guest’s recognition

* Foster long-term relationship with VIPs, with the aim of building loyalty and encourage business across various outlets, room stay, and wellness

* Being the lobby ambassador as the primary point of contact for VIPs, assist with enquiries and reservations, liaise with different departments

* Input and maintain the accuracy of the Database of Rosewood VIPs, with the aids of Opera and Seven Rooms

* Arrange and/or tailor-made amenities, when necessary, for Rosewood VIPs
Apply on company site

Email me jobs relevant to my job search

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