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3 months ago
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Guest Relations Agent-PT Over Night


Rosewood Hotels
Location: UK
Job type: Part Time
Sector: Front of House
Category: Accounts and Administration Jobs
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Essential duties and responsibilities

* Provides our guests with 5-star ultra-luxury customer service thriving to go the extra mile at all times by being intuitive, refined and engaging

* Search the guest’s background, photo and interests, prior to arrival to ensure guest’s recognition

* Input and maintain the accuracy of the Database of Rosewood VIPs, with the aids of Opera and Seven Rooms

* Meet and Greet and Personal Escort SAGs and VIPs; Visit the tables/ outlets to make sure VIPs are well looked after; Personal escort on departure, in order to be the main point of contact for VIPs whenever they have plans visiting any Rosewood properties.

* Arrange welcome/ turndown amenities based on the Amenity program for any Special Attention and Special Occasion Guests as well as outlets’ VIPs

* Have a thorough knowledge of the Front Office systems, such as Opera, Seven Rooms, Alice Concierge, Knowcross, Glowing and Vingcard
Essential duties and responsibilities

* Provides our guests with 5-star ultra-luxury customer service thriving to go the extra mile at all times by being intuitive, refined and engaging

* Search the guest’s background, photo and interests, prior to arrival to ensure guest’s recognition

* Input and maintain the accuracy of the Database of Rosewood VIPs, with the aids of Opera and Seven Rooms

* Meet and Greet and Personal Escort SAGs and VIPs; Visit the tables/ outlets to make sure VIPs are well looked after; Personal escort on departure, in order to be the main point of contact for VIPs whenever they have plans visiting any Rosewood properties.

* Arrange welcome/ turndown amenities based on the Amenity program for any Special Attention and Special Occasion Guests as well as outlets’ VIPs

* Have a thorough knowledge of the Front Office systems, such as Opera, Seven Rooms, Alice Concierge, Knowcross, Glowing and Vingcard
Apply on company site

Email me jobs relevant to my job search

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