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9 days ago
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Guest Experience Manager


GLH Hotel Management
Location: Swindon
Job type: Permanent
Sector: Management
Category: General Manager Jobs
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To be responsible for guest experience team members on a day to day basis within the hotel, ensuring
excellent guest centred service is provided at all times.

* Take work to ensure the delivery of a smooth guest stay, and promote brand for every part of the guest journey to create brand awareness and guest loyalty

* To be brand aware, ensuring that you adhere to brand principles

* To ensure that all guests leave the hotel highly satisfied with a desire to return

* To ensure daily operations are managed efficiently and effectively in line with brand operating guidelines

* To be accountable for the day to day management supervision of the hotel when on duty

* To continually evaluate processes to ensure that our guests stay is hassle free

* Ensure that all staff are trained in the latest technology to ensure they are always ‘in the know’ to make our guests stay exclusive and easy

What we look for

* Guest focused with a passion for great service and a drive for guest satisfaction.

* Proven track record of successful team management

* Comfortable in a customer facing role

* Empathetic and able to build relationships with guests

* An open personality, whom is relaxed and natural in their interactions

* Accurate with good attention to detail

* Able to create a positive impression, and be an ambassador for Thistle Express, and GLH

What's in it for you?

* 20 days holiday plus 8 Bank Holidays

* Discounted rates on hotel rooms, food and drink across the glh group

* Interest free season ticket loans (conditions apply)

* Access to a 24/7 Employee Assistance Program

* Long Service Awards

* Pension and Healthcare Schemes

* Generous recommend a friend scheme

* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

* Wonderful Person of the month scheme with cash prizes

* Childcare vouchers

* Staff refreshments on shift
To be responsible for guest experience team members on a day to day basis within the hotel, ensuring
excellent guest centred service is provided at all times.

* Take work to ensure the delivery of a smooth guest stay, and promote brand for every part of the guest journey to create brand awareness and guest loyalty

* To be brand aware, ensuring that you adhere to brand principles

* To ensure that all guests leave the hotel highly satisfied with a desire to return

* To ensure daily operations are managed efficiently and effectively in line with brand operating guidelines

* To be accountable for the day to day management supervision of the hotel when on duty

* To continually evaluate processes to ensure that our guests stay is hassle free

* Ensure that all staff are trained in the latest technology to ensure they are always ‘in the know’ to make our guests stay exclusive and easy

What we look for

* Guest focused with a passion for great service and a drive for guest satisfaction.

* Proven track record of successful team management

* Comfortable in a customer facing role

* Empathetic and able to build relationships with guests

* An open personality, whom is relaxed and natural in their interactions

* Accurate with good attention to detail

* Able to create a positive impression, and be an ambassador for Thistle Express, and GLH

What's in it for you?

* 20 days holiday plus 8 Bank Holidays

* Discounted rates on hotel rooms, food and drink across the glh group

* Interest free season ticket loans (conditions apply)

* Access to a 24/7 Employee Assistance Program

* Long Service Awards

* Pension and Healthcare Schemes

* Generous recommend a friend scheme

* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

* Wonderful Person of the month scheme with cash prizes

* Childcare vouchers

* Staff refreshments on shift
Apply

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