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3 months ago
Mandarin Oriental
Location: London
Job type: Permanent
Sector: Front of House
Category: General Manager Jobs
Guest Experience Manager

Apply now Job no: 503038
Employment type Full time
Property / Office: Mandarin Oriental Hyde Park, London
Location: London, United Kingdom
Department: Management (Manager), Supervisory, Front Office, Rooms

Guest Experience Manager

As we enter a new era following a multimillion pound extensive renovation, we are looking for a Guest Experience Manager to lead our Guest Experience team to become an active member of the team, making sure the team is constantly supported and inspired to help position us as the leading luxury hotel in London.

Could you help transport someone to another world? To an oriental world of luxury, and the most attentive service? To a world that’s all about them?

Our colleagues create that world for our guests. And together, we grow. We learn to become better, more refined, more distinguished. Our colleagues are what make Mandarin Oriental memorable.

If you want to be part of a culture that makes its colleagues and its guests feel valued every day, this is the place for you.

With the glamour of Knightsbridge and leafy Hyde Park on its doorstep, Mandarin Oriental Hyde Park is London's most fashionable address. Blending sumptuous guestrooms with award-winning restaurants, Dinner by Heston Blumenthal & Bar Boulud, a world class spa, The Rosebery and a bustling bar; it is the definitive destination for a luxury escape in the capital.

As Guest Experience Manager you will be responsible for the following duties:

* Act as a liaison with all hotel guests via phone, email and other communication channels.

* Ensure the amenity programme is maintained and arrival reports are updated daily.

* Coordinate all guest enquiries.

* Encouraging the team, motivating them to perform to the best of their ability, to take responsibility and provide possible improvements.

* Actively obtain guest preferences and habits.

We offer our Guest Experience Manager world class benefits, including but not limited to:

* Discounts on hotel stays and dining across the group

* Highly competitive salary within the luxury London Hotel sector

* Free laundry and complimentary meals while on duty

* Colleague recognition and reward programmes

* An exciting range of learning and development programmes

* Opportunities for promotion and transfers worldwide

* Colleague Social events and Wellness programmes

With the vision of making our hotel one of the finest hotels in the world, we are looking for candidates that can deliver passionate, kind and genuine service. If this if you, apply now.


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Advertised: 18 Feb 2019 GMT Standard Time
Applications close:

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