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7 months ago
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Guest Experience Manager


Maybourne Hotel Group
Location: London
Job type: Permanent
Sector: Management
Category: General Manager Jobs
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An exceptional opportunity has arisen for a talented and passionate Guest Experience Manager to lead the Butlers team at the award-winning 5-Star Deluxe Connaught Hotel.
The Connaught Hotel, in London’s chic Mayfair district, radiates a fascinating history and oozes style through its contemporary-classic design. Following a multi-million pound restoration, the Connaught seamlessly blends contemporary style and innovation with classic character to deliver the ultimate in guest luxury. Encompassing 121 individually designed guest rooms and suites. The Connaught’s bespoke Butler service delivers an exceptional experience to guests; combining personal service and the traditional values of a true Butler service with contemporary knowledge and flair to deliver the ultimate in guest luxury and service.

Main Duties & Responsibilities

As Guest Experience Manager you will lead a team of 11 in the delivery of an exceptional guest experience of Butler service at The Connaught. Responsible for all aspects of Butler services and in room dining operation, you will have a key focus on continuing to develop the standards and approach, leading your team to deliver a world class service.

Entry Requirements

You will be an accomplished and talented manager with proven experience in managing and developing a team within a high profile environment. An excellent and confident communicator, you will take a hands-on and proactive approach to your role, with a key focus on training, development and succession planning to support service delivery and achievement of departmental goals. Experience within a similar environment would be highly desirable and a sound knowledge of all aspects of Butler service is essential for this role.

Salary Package

Excellent salary and benefits package

Benefits Package

• Private Healthcare and Critical Illness cover *
• Excellent Company Pension Scheme*
• Season ticket loan scheme
• Outstanding Management Development programmes
• Opportunities for promotion and transfer across the company
• Preferential room rate scheme
• Corporate gym membership
• Childcare Voucher scheme
• Employee assistance helpline and occupational health service
• Social events and wellbeing programmes
An exceptional opportunity has arisen for a talented and passionate Guest Experience Manager to lead the Butlers team at the award-winning 5-Star Deluxe Connaught Hotel.
The Connaught Hotel, in London’s chic Mayfair district, radiates a fascinating history and oozes style through its contemporary-classic design. Following a multi-million pound restoration, the Connaught seamlessly blends contemporary style and innovation with classic character to deliver the ultimate in guest luxury. Encompassing 121 individually designed guest rooms and suites. The Connaught’s bespoke Butler service delivers an exceptional experience to guests; combining personal service and the traditional values of a true Butler service with contemporary knowledge and flair to deliver the ultimate in guest luxury and service.

Main Duties & Responsibilities

As Guest Experience Manager you will lead a team of 11 in the delivery of an exceptional guest experience of Butler service at The Connaught. Responsible for all aspects of Butler services and in room dining operation, you will have a key focus on continuing to develop the standards and approach, leading your team to deliver a world class service.

Entry Requirements

You will be an accomplished and talented manager with proven experience in managing and developing a team within a high profile environment. An excellent and confident communicator, you will take a hands-on and proactive approach to your role, with a key focus on training, development and succession planning to support service delivery and achievement of departmental goals. Experience within a similar environment would be highly desirable and a sound knowledge of all aspects of Butler service is essential for this role.

Salary Package

Excellent salary and benefits package

Benefits Package

• Private Healthcare and Critical Illness cover *
• Excellent Company Pension Scheme*
• Season ticket loan scheme
• Outstanding Management Development programmes
• Opportunities for promotion and transfer across the company
• Preferential room rate scheme
• Corporate gym membership
• Childcare Voucher scheme
• Employee assistance helpline and occupational health service
• Social events and wellbeing programmes
Apply

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