6 months ago
Posting Date Oct 18, 2018
Job Number 18002XP3
Job Category Food and Beverage & Culinary
Location Sheraton Grand London Park Lane, London, Greater London VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
Working with these five unique and well defined London Brands will unlock an outstanding opportunity to build an emotional connection with our guests and create superior service experiences. From the world of entertainment, at W Leicester Square to the world of pure tradition, at The Park Tower Knightsbridge, there is always something new to discover.
As a company that cares about your success, Marriott has developed integrated Talent Management processes that will ultimately lead you rising to the top of your career.
We strive to challenge our associates to develop through our world-class learning and development programs, which will support you in your Marriott Journey.
Ø Previous reactive Event Sales and Events planning experience
in Luxury Hotels is essential
Ø Understanding of Opera programs Sales & Catering and PMS
Minimum of 2
years’ experience in social events and wedding planning is essential
Ø Passionately driven
towards achieving revenue goals
Ø Professional and mature communication
skills – verbal and written
Ø Excellent standards of personal presentation
Ø Word-processing skills, preferably with
Microsoft Word, Excel, PowerPoint
SCOPE OF ROLE:
This position is
responsible for handling of wedding and social enquires from the initial stage
through to planning details. The role will focus on The Sheraton Grand London
Park Lane Hotel and Le Meridien Piccadilly hotels, with planning of some
smaller scale events at The Park Tower, Knightsbridge, A Luxury Collection
Hotel, W London-Leicester Square and Aloft London Excel. Responsibilities
include ensuring that all allocated wedding and social enquiries are responded
to within the Marriott standard response time, conducting sales and planning site visits as well as
liaising with clients in order to produce Event Orders and ensure that all the
details of the event are communicated to the Banqueting Operations team of each
hotel in advance of each event. This role is flexible working resource where
working week hours will be adjusted according to business levels.
MAIN DUTIES & RESPONSIBILITIES
with the Lead Management Team (LMT) and the Senior Social Events Manager to
ensure all social event enquiries are responded to at a minimum within the Marriott
standard response time of 24 hours.
allocated enquiries are followed up within 24 hours and thereafter at regular
intervals to drive conversion, ensure a clean function diary and to ensure
accurate reporting for the purposes of forecasting.
enquiries which require Hotel Manager or Director of Sales’ assistance in order
to drive conversion.
Marriott Telephone standards at all times.
thorough understanding of all Marriott corporate programs impacting on group
and banqueting business including but not limited to SPG Pro, TEAMHOT, StarGroups,
StarCite, Cvent, ISAC, Top Line Group Optimiser (TLGO) and ensure that these
tools are maximised on a daily basis.
adherence to the EAME Marriott Standards in addition to the Central London
Standard Operation Procedure when utilising opera including but not limited to
the inputting of bookings, group blocks, contacts, activities and status
Ensure a good
knowledge of Opera in order to be competent in checking bedroom and function
adherence to all Group & Event Sales administration standards in line with
EAME Marriott Standards – including but not limited to updating Teamhot, ISAC
and SPG Pro enrolments.
selling strategy from the Lead Management Team for Banqueting business, work in
accordance with selling guidelines ensuring minimum numbers and pricing
guidelines are adhered to at all times.
contracts are issued for all Banqueting associated business in line with EAME
Group Contracting process/template or short lead business contract template.
Ø Ensure adherence to Event Order
distribution timelines and all event orders are completed in expected
Ø Identify operational limitations and sell
only what we advertise and can effectively manage operationally.
Ø Maintain effective and appropriate liaison
with clients throughout the planning process, coordinating planning site
inspections and menu tastings where appropriate.
Ø Meet and greet all clients upon arrival for
Ø Attend weekly events meeting with F&B
and Operations teams at the Sheraton Grand London Park Lane and Le Meridien
Piccadilly based on events for the week ahead.
Ø Communication daily with the Groups and
Events Planning Manager on any critical issues relating to any upcoming events
and any anticipated variances to forecasted revenues.
Ø Develop and maintain close working
relationships with operational departments across all properties and ensure
they are provided with accurate and timely event orders, ensuring a thorough
handover is administered to appropriate operational personnel for all
banqueting business on a timely basis prior to Event.
Ø Initiate customer follow up for feedback
within 24 hours of departure.
Ø Ensure all feedback, compliment and
complaint emails are distributed to appropriate departments and manage client
follow-up together with Group & Events Planning Manager and Hotel Managers
manage time ensuring the completion of all pre-set tasks on a daily basis.
responsibility and be empowered to make decisions when quoting for business,
pre-set strategic guidelines.
inspections at a time convenient to clients (this might take place outside of
business hours, mostly evenings and some weekends) to ensure any such requests
are accommodated. Ensure adherence to Site Inspection policies for all site
inspections and that VIP site inspections are conducted where applicable.
an empowered dynamic environment in which all team members take responsibility
their workload and professional development.
participate in all Marriott Global Sales Blitzes.
relationships with Group & Events Department team members, Proactive Sales
team and Hotel operations teams, ensuring clear communication between all
departments. Liaise with each department when necessary ensuring a good level
of internal communication is maintained at all time to ensure delivery of
excellent guest service as appropriate.
and accurate knowledge of the competitive sets of the Central London hotels.
& weekly group & events meetings and other meetings as required.
participate in the Engagement Survey process and support action plans to
address feedback within the department.
duties deemed necessary and reasonable, requested by the Event Sales Manager
and Events Planning Manager.
adherence to Marriott Standards for Payment Card Industry (PCI) compliance at
adherence to the Hotel(s) credit policies and procedures and ensure clients are
made fully aware of all credit decisions, contract and deposit requirements.
Ø Ensure close working relationship with the
Billing Coordinators to ensure accuracy of actualised revenue in Opera and
final invoices. Assist with any revenue or invoice queries to ensure these are
addressed in a timely manner.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.