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about 1 year ago
Marriott Hotels
Location: London
Job type: Permanent
Sector: Restaurant
Category: Chef and Catering Jobs
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As a
member of the Group & Event Planning team, this position is responsible for
planning groups, events and conferences for The Sheraton Grand London Park Lane
Hotel, The Park Tower Knightsbridge, A Luxury Collection Hotel, Le Méridien
Piccadilly, W London Leicester Square and Aloft London Excel. Responsibilities
include managing groups, events and conferences once the booking has been
contracted through to the day of the actual event. This position is responsible
for liaising with clients in order to produce Event Orders and Group recaps and
to ensure that all the details of the event are communicated to the Banqueting
Operations team and all Group information is communication to the Front Office
Managers of each hotel in advance of each event or group arrival.


Ø Responsible
for liaising with clients in order to collate all details relating to upcoming
groups, events or conferences in order to produce a detailed and accurate Event
Order and Group Recap to ensure all groups and events are executed in line with
clients expectations.

Ø Maintain
timely tracking and follow-up of all allocated bookings. Ensuring definite
bookings are regularly followed up to secure accurate numbers as far in advance
as possible but no later than 5 days prior to arrival.

Ø Ensure
adherence to Event Order distribution timelines and all event orders are
completed in expected timeframe.

Ø Identify
operational limitations and sell only what we advertise and can effectively
manage operationally.

Ø Take
responsibility and be empowered to make decisions when quoting for upsell
business, adhering to the pre-set strategic guidelines.

Ø Maintain
effective and appropriate liaison with clients throughout the planning process,
coordinating planning site inspections and menu tastings where appropriate.
Ensure adherence to Site Inspection policies for all site inspections and that
VIP site inspections are conducted where applicable.

Ø Meet
with and greet all key contact upon arrival for their event where appropriate.

Ø When
requested, represent Planning team at weekly Event Order meetings with F&B
and Operations teams.

Ø Communication
daily with Event Planning Supervisor on any critical issues relating to any
upcoming events and any anticipated variances to forecasted revenues.

Ø Ensure
maximise upselling opportunities whenever possible to maximise Banquet

Ø Follow
the selling strategy from the Lead Management Team for Group Rooms and
Conference & Banqueting business. Work in accordance with selling
guidelines when upselling ensuring minimum numbers and pricing guidelines are
adhered to at all times.

Ø Develop
and maintain close working relationships with operational departments across
all properties and ensure they are provided with accurate and timely event
orders, group and event summaries, ensuring a thorough handover is administered
to appropriate operational personnel for all Group and Conference &
Banqueting business on a timely basis prior to Event.

Ø Ensure
adherence to the Hotel(s) credit policies and procedures and ensure clients are
made fully aware of all credit decisions, contract and deposit requirements.

Ø Ensure
close working relationship with the Billing Coordinators to ensure accuracy of
actualised revenue in Opera and final invoices. Assist with any revenue or
invoice queries to ensure these are addressed in a timely manner.

Ø Initiate
customer follow up within 24 hours of departure to seek feedback and rebook

Ø Ensure
all feedback, compliment and complaint emails are distributed to appropriate
departments and manage client follow-up together with Group & Events
Manager and Hotel Managers where necessary.

Ø Adhere
to Marriott Telephone standards at all times.

Ø Ensure
a thorough understanding of all Marriott corporate programs impacting on group
and banqueting business including but not limited to SPG Pro, TEAMHOT, StarGroups,
StarCite, ISAC, Top Line Group Optimiser (TLGO) and Starwoodmeetings.com and
ensure that these tools are maximised on a daily basis.

Ø Ensure
adherence to the EAME Marriott Standards in addition to the Central London
Standard Operation Procedure when utilising opera including but not limited to
the inputting of bookings, group blocks, contacts, activities and status

Ø Ensure
a good knowledge of Opera in order to be competent in checking bedroom and
function space availability.

Ø Ensure
adherence to Marriott Standards for Payment Card Industry (PCI) compliance at
all times.

Ø Ensure
adherence to all Group & Event Sales administration standards in line with
EAME Marriott Standards – including but not limited to updating Teamhot, ISAC
and SPG Pro enrolments.

Ø Ensure
full and accurate knowledge of any Marriott Global or Divisional Master Service
Agreements and Preferred agreements to ensure enquiries and commission payments
from such accounts are handled accordingly.

Ø Effectively
manage time ensuring the completion of all pre-set tasks on a daily basis.

Ø Take
responsibility and be empowered to make decisions when quoting for business,
adhering to the pre-set strategic guidelines.

Ø Contribute
to an empowered dynamic environment in which all team members take
responsibility for their workload and professional development.

Ø Actively
participate in all Marriott Global Sales Blitzes.

Ø Build
strong relationships with Group & Events Department associates, Proactive
Sales team and Hotel operations teams, ensuring clear communication between all
departments. Liaise with each department when necessary ensuring a good level
of internal communication is maintained at all time to ensure delivery of
excellent guest service as appropriate.

Ø Maintain
full and accurate knowledge of the competitive sets of the Central London

Ø Prepare
reports as required by Marriott, including SIMS, Opera reports, conversion
reports and financial revenue plan reporting when applicable.

Ø Attend
daily & weekly group & events meetings and other meetings as required.

Ø Actively
participate in the Starvoice Survey process and support action plans to address
feedback within the department.

Ø Perform
any duties deemed necessary and reasonable, requested by the Group & Event
Planning Supervisor, Events Manager, Metro Market Sales Leader or the London
Leadership Team.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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