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about 1 year ago
Accor Hotels
Location: Stevenage
Job type: Permanent
Sector: Business and Administration
Category: General Manager Jobs
General Manager required for a Banqueting Venue based in Stevenage.

The purpose of the General Manager role is to secure and develop new business for the conference and meeting facility.
Salary is up to 50k depending on experience.

Aims & Objectives:

To ensure that the Events run efficiently and profitably and be responsible for the business performance of all Events both on site and off.
To promote the facility at all times and to work on marketing, strategic & business development plans with relevant staff and senior director
To assist in the development of a strong brand and market position for the Forum Conference & Event Centre and achieve a reputation for excellent customer service.
To co-ordinate all events and staff at all times in an efficient and appropriate way
To maintain high standards of food, service and health and safety at all times
To organise shift patterns, and day-to-day management activities

Key Responsibilities:

The business performance of the function; effectively planning and managing sales and profitability; recommending and organising promotional initiatives, events, discount schemes etc; preparing management reports on staff, food & drink and sales; setting budgets; planning and co-ordinating menus in conjunction with Chef to meet GP targets
Co-ordinating the entire operation on the event side
The efficient customer focused front of house operation, promoting customer satisfaction and dealing appropriately with any customer issues/complaints
Meeting and greeting customers
Recruiting, training, managing and motivating staff, leading by example
Organising and supervising staff rotas and ensuring completion of holiday sheets
Ensuring the punctuality and time keeping of your team to meet rota requirements
Ensuring that all employees adhere to the company's uniform & appearance standards
Maintaining high standards of quality control, hygiene, and health and safety
Complying with all relevant legislation including health and safety; food hygiene & safety, fire safety regulations and licensing legislation
Maintaining cleanliness and efficiency of all bars
Promoting a safe, healthy and environmentally secure environment.
Checking stock levels and ordering supplies
Preparing cash drawers and providing petty cash as required
Helping out in any area of the business when circumstances dictate.

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