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about 1 year ago
Accor Hotels
Location: Edinburgh
Job type: Permanent
Sector: Front of House
Category: Hotel Receptionist Jobs
ibis Edinburgh Centre Royal Mile is looking for a Front Office Team Leader to join their team.

Main role and objectives:
As our Front Office Team Leader, you will have a key position in providing an excellent service at all times in all aspects of the department, assume responsibility for effectively running the Reception Department in the absence of the Reception Manager and ensure that all team member are performing in accordance with policies and procedures.

The ideal Front Office Team Leader will:
-Understand the role of the Reception department and is experienced in dealing with guest complaints
-Have supervisory skills
-Experienced in hospitality and has working knowledge on how a hotel runs
-Excellent customer service skills and is passionate about exceeding guest expectations
-Possess a good command of English and has excellent communication skills (written and verbal)

If you feel you are the right person please apply here!

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