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about 1 year ago
Park Plaza Hotels
Location: London
Job type: Permanent
Sector: Front of House
Category: Accounts and Administration Jobs
Country: UK
City: London
Hotel/Office/Restaurant: Park Plaza Westminster Bridge London
Department: Reception
Type of employment: Full-time
Level: Supervisor
Date posted: 31/10/2017
Closing date: 29/04/2018

Are you passionate about customer service and committed to redefining hospitality? Take the next step in your career and become our Front Office Team Leader. Park Plaza Westminster Bridge Hotel is the ideal location for you to hone your skills and shine in a collaborative team environment.

Park Plaza is a brand that celebrates the individual. We believe every one of our team members has a voice, contribution and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Your responsibilities as a Front Office Team Leader will include:

- Ensure that the Front Office team provides efficient, prompt, trouble free and courteous service to our guests

- Ensure that the team offers an outstanding experience to our guests at all time be it at arrival, whilst staying with us or at departure

- Monitor that the Front Office team adhere to hotel and Park Plaza Hotels corporate guidelines and service concepts

We are looking for

The ideal Front Office Team Leader will:

-Understand the role of the Reception department and is experienced in dealing with guest complaints

-Have supervisory skills

-Experienced in hospitality and has working knowledge on how a hotel runs

-Knowledge of Opera

-Excellent customer service skills and is passionate about exceeding guest expectations

-Possess a good command of English and has excellent communication skills (written and verbal)

-Have excellent interpersonal, communication and presentation skills and be able to connect with other live up to our mission statement: Inspiring our guests through individuality and passion!

We offer

Our people mean the world to us, and we only recruit the best. For the talents in our business, we offer great benefits and opportunities to develop with us.

Park Plaza isn’t just a great place to work - it’s a great place to take your career. We love seeing our team members fulfil their potential and always work to achieve more together. From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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