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3 months ago
Apex Hotels
Salary: £20,157 per annum plus Generous Company Benefits
Location: Bath
Job type: Permanent
Sector: Front of House
Category: Accounts and Administration Jobs
Our people have spoken! We are one of the top 50 best companies to work for in London and Scotland.

Here at Apex Hotels, we offer unlimited opportunities for professional and personal growth, the unique privilege to be coached and mentored by some of the best professionals in the industry and an all-round warm and friendly work environment. It goes without saying that we also offer generous pay and benefits too.

We are looking for a Front Office Supervisor who is warm and friendly, has a can-do attitude and puts our guests at the heart of everything they do.

REQUIREMENTS

* Customer Service experience is essential.

* Hotel reception experience is essential

* Previous experience of working with Opera software is highly desirable

* Previous experience at supervisory level would be beneficial.

THE ROLE

As Front Office Supervisor you will assist the Front Office Manager in ensuring that the team delivers an effective and enjoyable experience to all guests. Your responsibilities will include:

* Assisting in managing the efficient operation of reception.

* Controlling the allocation of guest bedrooms.

* Ensuring all staff are aware of the day's availability, special events and functions.

* Checking guests in and out.

* Responding to guest queries.

* Assisting with luggage.

* Supporting the Front Office Team enabling them to meet all guest requirements effectively.

THE PERSON

You will be a strong team leader, well organised and an excellent communicator. You will be able to demonstrate a customer focused attitude and have a flexible approach towards your duties and responsibilities. You will have the ability to contribute to your team and lead them in the absence of the Manager. As a point of contact for our guests you will be well presented and have a can-do attitude.

Why join Apex Hotels?

With a dynamic environment, warm and welcoming people, great career opportunities, this is one job where you'll look forward to coming to work. We also offer great benefits which include:

Free gym membership

Healthy meals to enjoy while you're working

50% discount in our restaurants

Guest experience overnight stay and dinner for 2 after 3 months

Spa discount

Apex employee app to keep you up-to-date with what's happening in your hotel and across the company

Referral bonus when your friends join the team

Discounted room rates - visit our hotels in the UK for just £30/£50 per night

Help to buy a bike

Ongoing training and development

Employee of the Month and Awards Ceremony to celebrate your achievements

Discounts with external companies only available to Apex team members

Contributions to a pension scheme

Access to legal and financial advice

Critical illness cover

About Apex Hotels

We are a stylish and contemporary collection of family-owned 4* boutique hotels located in London, Scotland and Bath. Each hotel has its own unique character, but one thing's for certain, we pride ourselves on delivering a Warmer Welcome to all our guests, no matter which hotel they choose to stay in.

If you'd like to join us as a Front Office Supervisor, then please click apply. We look forward to hearing from you!

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