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3 months ago
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Front Office Manager


Accor Hotels
Location: Edinburgh
Job type: Permanent
Sector: Front of House
Category: Hotel Receptionist Jobs
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We have an excellent opportunity available for a Front Office Manager to join our team at ibis Edinburgh Centre Royal Mile.

Main Duties:
As Front Office Manager, you will look after a team of multi – skilled members ensuring that all processes are followed and manage the reception desk. You must love welcoming guests and enhancing the guest journey.

Responsibilities include:
Overseeing the front desk operation on the floor.
Work closely with the F&B Team Leader to ensure the team delivers best service in both Front Office and Food and Beverage.
Be actively involved in all areas of the Front desk and Night team with a strong interest in F&B.
You will oversee training and development plans to empower your team to drive the business at every opportunity especially during peak periods, to maximise revenues and ensure the best customer service is delivered consistently.
Ensuring hotel standards are delivered at all times and drives the hotel towards the overall business goals.
Strong leadership skills, including development, mentoring and training superior experience with the team are essential.

Personality:
Team Player
Always with a big smile
Smartly presented, friendly and approachable
Passionate about delivering great customer service
Driven to constantly improve your performance
Always lead by example, coach and motivate your team
Have a proactive and forward thinking approach to driving a business, with great attention to detail and strong abilities in people management.
Be hands on, have high standards and a 'can do' attitude whilst never compromising on the quality of experience to the guests.
Have had previous experience in managing a team/department

If you feel you are the right person please apply here!

Apply for Job
We have an excellent opportunity available for a Front Office Manager to join our team at ibis Edinburgh Centre Royal Mile.

Main Duties:
As Front Office Manager, you will look after a team of multi – skilled members ensuring that all processes are followed and manage the reception desk. You must love welcoming guests and enhancing the guest journey.

Responsibilities include:
Overseeing the front desk operation on the floor.
Work closely with the F&B Team Leader to ensure the team delivers best service in both Front Office and Food and Beverage.
Be actively involved in all areas of the Front desk and Night team with a strong interest in F&B.
You will oversee training and development plans to empower your team to drive the business at every opportunity especially during peak periods, to maximise revenues and ensure the best customer service is delivered consistently.
Ensuring hotel standards are delivered at all times and drives the hotel towards the overall business goals.
Strong leadership skills, including development, mentoring and training superior experience with the team are essential.

Personality:
Team Player
Always with a big smile
Smartly presented, friendly and approachable
Passionate about delivering great customer service
Driven to constantly improve your performance
Always lead by example, coach and motivate your team
Have a proactive and forward thinking approach to driving a business, with great attention to detail and strong abilities in people management.
Be hands on, have high standards and a 'can do' attitude whilst never compromising on the quality of experience to the guests.
Have had previous experience in managing a team/department

If you feel you are the right person please apply here!

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