11 months ago
Hotel/Office/Restaurant: Park Plaza Westminster Bridge London
Type of employment: Full-time
Level: Team member
Date posted: 31/10/2017
Closing date: 29/04/2018
Are you passionate about customer service and committed to redefining hospitality? Take the next step in your career and become our Front Office Host / Hostess. Park Plaza Westminster Hotel is the ideal location for you to hone your skills and shine in a collaborative team environment.
Park Plaza is a brand that celebrates the individual. We believe every one of our team members has a voice, contribution and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.
Your responsibilities as a Front Office Host / Hostess will include:
* To ensure the smooth organization of guest movement on both the Ground and Lobby floor, being a point of contact for guests to direct and inform to and about hotel outlets in order to ensure a seamless guest journey for all arriving and departing guests.
We are looking for
The ideal Front Office Host / Hostess will:
- Be able to differentiate between different guest types and in-house guests
- Be able to demonstrate experience in complaint handling
- Be able to deliver excellent guest service every day
- Pro-active team player who easily connects with others.
- Passion for the hospitality industry
- Excellent customer service skills and is passionate about exceeding guest expectations
- Able to work in a fast paced working environment and remain calm under pressure
- Possess a good command of English and has excellent communication skills (written and verbal)
- Have excellent interpersonal, communication and presentation skills and be able to connect with other live up to our mission statement: Inspiring our guests through individuality and passion!
Our people mean the world to us, and we only recruit the best. For the talents in our business, we offer great benefits and opportunities to develop with us.
Park Plaza isn’t just a great place to work - it’s a great place to take your career. We love seeing our team members fulfil their potential and always work to achieve more together. From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.