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10 months ago
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Front Office Host


Marriott Hotels
Location: Norwich
Job type: Permanent
Sector: Front of House
Category: Hotel Receptionist Jobs
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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

With tall oak trees lining the drive to the stately manor house, Sprowston Manor, A Marriott Hotel & Country Club exudes a historic charm combined with modern touches. Set in the fine city of Norwich near Norman cathedrals and churches, yet close to rural villages and scenic coastlines, our luxury hotel in Norwich, one of the finest Norfolk golf courses offers 18-holes of par-defying play. La Fontana is an indulgent spa that soothes and relaxes by a tropical pool.
At Marriott, every job comes with rewards for doing well, opportunities for growing, and tools for building a great life. Look into Marriott, where life just helps getting better. Here are just a few of the benefits that we offer our associates:
Discounted facilities (Gym, swimming pool)
Free meal provided in the hotel canteen
Discounted Marriott hotel accommodation worldwide for you, your friends and your family
Career training and development
Uniforms provided
Various property programs

Job Summary

40 hours over 5 day

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

With tall oak trees lining the drive to the stately manor house, Sprowston Manor, A Marriott Hotel & Country Club exudes a historic charm combined with modern touches. Set in the fine city of Norwich near Norman cathedrals and churches, yet close to rural villages and scenic coastlines, our luxury hotel in Norwich, one of the finest Norfolk golf courses offers 18-holes of par-defying play. La Fontana is an indulgent spa that soothes and relaxes by a tropical pool.
At Marriott, every job comes with rewards for doing well, opportunities for growing, and tools for building a great life. Look into Marriott, where life just helps getting better. Here are just a few of the benefits that we offer our associates:
Discounted facilities (Gym, swimming pool)
Free meal provided in the hotel canteen
Discounted Marriott hotel accommodation worldwide for you, your friends and your family
Career training and development
Uniforms provided
Various property programs

Job Summary

40 hours over 5 day

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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